SENIOR EXECUTIVE, REGIONAL DATA ANALYTICS & OPERATIONS

KPJ Penang Specialist Hospital; Penang; On-site; MYR 70,000 - 100,000; Full time

Job summary

KPJ Penang Specialist Hospital is seeking a data analytics and performance reporting professional to monitor regional operational indicators and support dashboard development. The role focuses on consolidating reports, ensuring data accuracy, and delivering insights to leadership across the regional hospitals.

The ideal candidate has 3–5 years in data analytics or hospital operations, with strong skills in Excel and Power BI, and the ability to coordinate with multiple stakeholders in a

Qualifications

• 3–5 years of experience in data analytics, business analysis, or hospital operations.
• Experience in healthcare industry is an added advantage.
• Experience in operational reporting, dashboard management, and data analysis.
• Exposure to project coordination and performance monitoring is preferred.

Responsibilities

• Monitor and track operational and financial performance indicators across hospitals within the region.
• Consolidate monthly regional operational and performance reports.
• Support preparation of dashboards and management reports for the RCEO and hospital leadership.
• Ensure timely collection and validation of operational data from hospitals.
• Monitor performance trends and highlight gaps, risks, and improvement opportunities.

Skills

Analytical skills

Data interpretation

Problem solving

Communication

Team collaboration

Education

Bachelor's degree in business administration or related field

Tools

Power BI

Microsoft Excel

PowerPoint

Word

Job description

Regional Performance Monitoring & Reporting

• Monitor and track operational and financial performance indicators across hospitals within the region.
• Consolidate monthly regional operational and performance reports.
• Support preparation of dashboards and management reports for the RCEO and hospital leadership.
• Ensure timely collection and validation of operational data from hospitals.
• Monitor performance trends and highlight gaps, risks, and improvement opportunities.

Data Analytics & Business Insights

• Analyse operational, financial, and service performance data to identify trends and actionable insights.
• Support deep-dive analysis on hospital operational performance including BOR, ALOS, revenue, patient volume, and service utilization.
• Assist in identifying operational inefficiencies and areas for improvement.
• Prepare analytical presentations, reports, and summaries for management discussions.
• Support benchmarking and comparative analysis between hospitals within the region.

Strategic & Operational Support

• Support implementation and tracking of regional strategic initiatives and transformation programmes.
• Assist in monitoring progress of strategic plans and operational action items.
• Coordinate follow‑up actions arising from regional operational meetings.
• Support execution and monitoring of operational improvement initiatives.

Dashboard & System Management

• Develop and maintain operational dashboards and tracking tools.
• Ensure accuracy, consistency, and integrity of operational data and reports.
• Improve reporting automation and reporting efficiency where applicable.

Project Coordination & Tracking

• Support coordination of regional projects and initiatives.
• Monitor project timelines, deliverables, and status updates.
• Assist in preparing project documentation, presentations, and reports.
• Coordinate with hospitals and HQ stakeholders to obtain required updates and information.

Stakeholder Coordination

• Liaise with hospital representatives and relevant HQ functions for data collection and reporting purposes.
• Support coordination between hospitals and regional office on operational reporting requirements.
• Assist in facilitating alignment and communication on regional operational initiatives.

Continuous Improvement

• Support continuous improvement initiatives related to operational reporting and analytics. Recommend improvements to reporting processes, data management, and dashboarding approaches.
• Participate in special assignments and ad-hoc projects as assigned by the Manager or RCEO.

Job Requirement

Education: Bachelor’s degree in business administration, Healthcare Management, Data Analytics, Statistics, Finance, Economics, Information Management, or related field.

Knowledge and Experiences

• Minimum 3–5 years of relevant working experience in data analytics, business analysis, hospital operations, strategy, or performance reporting.
• Experience in healthcare industry is an added advantage.
• Experience in operational reporting, dashboard management, and data analysis.
• Exposure to project coordination and performance monitoring is preferred.

Skills & Competencies

Analytical & Problem Solving

• Strong analytical and critical thinking skills.
• Ability to interpret data and identify trends and operational insights.
• Strong attention to detail and accuracy.

Reporting & Data Management

• Ability to manage and consolidate large sets of operational data.
• Good capability in dashboard preparation and reporting.
• Strong organizational and coordination skills.

Communication & Interpersonal

• Good written and verbal communication skills.
• Ability to work collaboratively with hospitals and cross-functional stakeholders.
• Ability to present findings and reports in a clear and structured manner.

Technical Skills

• Proficient in Microsoft Excel, PowerPoint, and Word.
• Familiarity with Power BI, dashboarding tools, or data visualization platforms is an added advantage.
• Basic understanding of hospital operational and financial indicators

Special skills required

• Strong coordination and follow-through capability.
• Ability to manage multiple reporting timelines and priorities.
• Ability to work independently with minimal supervision.
• Strong data management and reporting discipline.

Personal attributes

• High level of integrity and professionalism.
• Proactive, meticulous, and results oriented.
• Strong sense of accountability and ownership.
• Team player with good interpersonal skills.
• Able to work in a fast-paced environment.
• Willing to travel within the region when required.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.