ASSISTANT, BILLING-2

Puteri Specialist Hospital; Malaysia; On-site; MYR 28,000 - 47,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia is seeking a Billing and Cashier professional to manage patient charges, billing generation, and cash collection within a hospital setting. The role involves close coordination with wards and service units to ensure accurate billing and timely discharge.

You will verify insurance coverage, MCO requirements, and PDPA obligations while handling inquiries and ensuring compliance with cash management policies and quality objectives.

Qualifications

• Minimum: Qualification of SPM.
• 3 years’ experience in related fields.
• Fluent in Bahasa, English and Mandarin.
• IT literate with knowledge in Microsoft Office.
• Willing to work extra hours: after office hours, weekends and public holidays.

Responsibilities

• Enter and update patient charges.
• Check charges with wards and ensure charges captured before discharge.
• Ensure billing is accurate before finalization and account for Consultant Fees.
• Attend to patient bill inquiries and payment queries.
• Generate bills and collect payments; ensure receipts and deposits are accurate.

Skills

Interpersonal skills

Communication skills

Multilingual: Bahasa/English/Mandarin

Education

SPM

Diploma

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION

To plan and carryout duties in related to Billing, Cashiering, and Insurance / MCO in providing excellent quality management and continuous improvement and development in line with hospital objectives.

JOB DESCRIPTION

Billing Functions

• Responsible to enter / update all charges relating to patient’s treatment.
• Responsible to check with wards / other services and to ensure that all charges have been properly taken up before patient is discharged.
• Responsible to check and ensuring that billing is done accurately before finalization of bill and the Consultant Fees charged as stipulated as 13th Schedule.
• Responsible to attend to patient’s query regarding the bill, charges and payments.
• Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance companies before releasing patient for discharge.
• To ensure patients are properly discharged in K-CIS once bill is finalized.
• Responsible to contribute in ensuring quality objective of the Unit is met.

Cashier Functions

• Responsible to generate patient’s bill.
• Responsible for collecting all payments and issue official receipts for all transactions.
• Responsible for arranging the agreement of deferred payment after approval from authorized personnel.
• To ensure all the required documents are obtained and in order.
• To ensure all payment received is immediately allocated.
• To ensure cash and credit card refund is in accordance with Cash Management Policy.
• Immediate issue Credit Note and Debit Note for any excess uncovered items from corporate clients.
• Responsible for generating Detail Close Till Report from HITS and ensuring own collection tally with the report.
• Responsible for the safety of own collection.
• Responsible for ensuring the daily cash drop is carried out and recorded in accordance with KPJ policy.

OSH Act & Regulations 1994

• Responsible and accountable for carrying out duties as employee stipulated in OSH Act & Regulations 1994.
• To take reasonable to carry at work for the safety of yourself and other people.
• To co-operate with your employer or any other person in the discharge of any duty.
• To wear or use any protective equipment or clothing provided by the employer.
• To comply with any instruction and measure on occupational safety and health.

Patient Safety Goal

• Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety.
• Ensure the policies on Patient and Family’s Rights are always addressed.

Integrated Management System

• Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, OHSAS 18001, ISO 14001:2015, ISO 45001:2018, ISO 37001: 2016, Malaysian Hospital Accreditation Standards and PSG.

PDPA Act 2010

• To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.
• Participate actively in any other new service that is introduced Ensure produce better result and Continual Improvement in deliver service to customers.
• To perform any other duties as and when required by the management Produce outcome within the expectation of the shareholder and customers.

JOB REQUIREMENTS

• Minimum: Qualification of SPM.
• 3 years’ experience in related fields.
• Good interpersonal, pleasant appearance, good written and communication skill as well as fluent in both spoken and written Bahasa, English and Mandarin.
• IT literate with knowledge in Microsoft Office.
• Willing to work extra hours i.e. after office hours, on weekends and public holidays (whenever required).
• Preferred: Diploma from recognized university.
• Good interpersonal, pleasant appearance, good written communication skill as well as fluent in both spoken and written in Bahasa and English.
• Personal Characteristics: Good communication and management skills.
• Possess excellent decision-making, strategic thinking, leadership, interpersonal and ethical conduct skills.

KPJ Healthcare Berhad

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.