MANAGER, REGIONAL OPERATIONS & STRATEGY

KPJ Penang Specialist Hospital; Penang; On-site; MYR 180,000 - 320,000; Full time

Job summary

KPJ Penang Specialist Hospital is seeking a Regional Strategy & Performance Lead to steer planning, execution, and performance across our hospital network. You will translate corporate strategies into hospital-level actions and track progress against 5-year plans in collaboration with regional leaders.

You will lead data analytics, financial insights, and ROI analyses to inform decisions, support growth initiatives, and drive transformation programmes while coordinating with CEOs, department

Qualifications

• Bachelor’s degree in business administration, Healthcare Management, Finance, or related field.
• Master’s Degree (MBA or equivalent) is an added advantage.
• Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting.
• Experience in healthcare industry is preferred.
• Strong exposure to data analysis, financial analysis, and performance management.
• Experience in project management and cross-functional coordination.

Responsibilities

• Support the RCEO in strategic and tactical planning for hospitals within the region.
• Translate corporate and regional strategies into actionable plans at hospital level.
• Track progress against 5-year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership.
• Support development and execution of regional initiatives and transformation programmes.
• Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT).
• Develop and maintain regional performance dashboards and reporting.
• Conduct deep-dive analysis on underperforming areas and recommend improvement actions.
• Drive alignment across hospitals to ensure consistency in operational standards and service delivery.
• Analyse monthly financial and operational data to identify trends, risks, and opportunities.
• Provide data-driven insights to support decision-making at RCEO and hospital CEO levels.
• Evaluate revenue performance, cost drivers, and operational efficiency.
• Support development of business cases, feasibility studies, and ROI analysis.
• Identify key revenue generators and growth opportunities (internal & external).
• Collaborate with stakeholders to drive patient growth initiatives.
• Coordinate and track regional strategic projects and key initiatives.
• Act as a focal point to ensure timely execution and follow-through of RCEO directives.
• Support implementation of operational improvement and transformation projects.
• Monitor project outcomes and report progress to RCEO.
• Analyse financial performance and support budgeting and forecasting activities.
• Review business proposals including CAPEX, equipment purchases, and expansion plans.
• Conduct ROI and financial viability assessments for strategic investments.
• Work with Hospital CEOs, department heads, and HQ functions to align initiatives.

Skills

Strategic thinking

Analytical

Financial acumen

Project management

Communication

Interpersonal skills

Education

Bachelor’s degree in business administration, Healthcare Management, Finance, or related field

Master’s Degree (MBA or equivalent)

Tools

Power BI

Excel

Job description

1. Strategic Planning & Execution

• Support the RCEO in strategic and tactical planning for hospitals within the region.
• Translate corporate and regional strategies into actionable plans at hospital level.
• Track progress against 5-year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership.
• Support development and execution of regional initiatives and transformation programmes.

2. Performance Management & Operational Excellence

• Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT).
• Develop and maintain regional performance dashboards and reporting.
• Conduct deep-dive analysis on underperforming areas and recommend improvement actions.
• Drive alignment across hospitals to ensure consistency in operational standards and service delivery.

3. Data Analytics & Business Insights

• Analyse monthly financial and operational data to identify trends, risks, and opportunities.
• Provide data-driven insights to support decision-making at RCEO and hospital CEO levels.
• Evaluate revenue performance, cost drivers, and operational efficiency.
• Support development of business cases, feasibility studies, and ROI analysis.

4. Business Growth & Market Development

• Identify key revenue generators and growth opportunities (internal & external).
• Support development of new service lines, Centres of Excellence (COE), and clinical programmes.
• Conduct market research and competitor analysis to support strategic positioning.
• Collaborate with relevant stakeholders to drive patient growth initiatives.

5. Project & Initiative Management

• Coordinate and track regional strategic projects and key initiatives.
• Act as a focal point to ensure timely execution and follow-through of RCEO directives.
• Support implementation of operational improvement and transformation projects.
• Monitor project outcomes and report progress to RCEO.

6. Financial & Investment Support

• Analyse financial performance and support budgeting and forecasting activities.
• Review business proposals including CAPEX, equipment purchases, and expansion plans.
• Conduct ROI and financial viability assessments for strategic investments.

7. Stakeholder Management & Coordination

• Work closely with Hospital CEOs, department heads, and HQ functions (e.g., Group Clinical, Marketing, Finance, HR).
• Facilitate alignment between hospitals and corporate initiatives.
• Prepare reports, presentations, and briefing materials for RCEO.
• Ensure effective communication and coordination across stakeholders.

8. Continuous Improvement & Special Projects

• Support continuous improvement initiatives across hospital operations.
• Participate in ad-hoc strategic assignments and special projects as directed by the RCEO.

Job Requirement Education:

• Bachelor’s degree in business administration, Healthcare Management, Finance, or related field.
• Master’s Degree (MBA or equivalent) is an added advantage.

Knowledge and Experiences:

• Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting.
• Experience in healthcare industry is preferred.
• Strong exposure to data analysis, financial analysis, and performance management.
• Experience in project management and cross-functional coordination.

Skills & Competencies:

• Strategic & Analytical Strong strategic thinking and planning capability. Excellent analytical and problem-solving skills. Ability to interpret complex data and translate into actionable insights.
• Financial & Business Acumen Good understanding of financial statements, budgeting, and ROI analysis. Ability to evaluate business cases and investment proposals.
• Project Management Ability to manage multiple initiatives and deliver within timelines. Strong coordination and execution capabilities.
• Communication & Interpersonal Strong stakeholder management skills across all levels. Excellent written and verbal communication (English & Bahasa Malaysia).
• Technical Skills Proficient in Microsoft Office (Excel, PowerPoint). Familiarity with data analytics tools (e.g., Power BI) is an added advantage.
• Special skills required Ability to function as a regional coordination/PMO role. Strong business partnering capability with hospital leadership. Ability to work in a fast-paced and dynamic healthcare environment.

Personal attributes:

• High level of integrity, accountability, and professionalism.
• Proactive, resourceful, and results-oriented.
• Strong ownership and ability to work independently.
• Collaborative team player with strong drive and resilience.
• Willing to travel within the region

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.