Senior Executive, Policy Administration

Hong Leong Assurance Berhad; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hong Leong Assurance Berhad is seeking a Policy Administration professional based in Petaling Jaya, Selangor, to manage policy administration, coordinate data and system setup, and support business users with issue resolution.

Responsibilities include evaluating application functionality, conducting UAT, preparing test scripts, and communicating fixes to stakeholders. A degree in business or computer science with 1–3 years’ experience and strong English skills are preferred.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 1–3 years of relevant experience in policy administration or insurance.
• Solid understanding of Life Insurance processes and product development cycle.
• Excellent written and spoken English and strong communication skills.
• Ability to prioritize, meet deadlines, and adapt to changing priorities.

Responsibilities

• Simulate and investigate application functionality related issues raised by business user.
• Check and clarify the application/data/setup issues highlighted by business user.
• Raise system request via eHelpline to rectify error and follow up with vendor/ISD for error resolution.
• Perform UAT on system behaviour to confirm current functionality and ensure SLA compliance.
• Prepare SCR based on business requirement and track progress after release from KIV to production.
• Prepare test scripts & test plan prior to UAT to ensure completeness of scenarios.
• Update test scripts and document test results for supervisor review.
• Prepare user manual/user guide for new functionality.
• Communicate fixes promoted into production to business users with clear system behaviour description.

Skills

Analytical skills

Problem solving

English proficiency

Time management

Education

Bachelor's degree in Business Administration/Computer Science

Tools

eHelpline

UAT testing

Job description

About the role Join Hong Leong Assurance Berhad as a Policy Administration professional. You will be responsible for managing insurance policy administration. This full-time role is based in Petaling Jaya, Selangor.

What you'll be doing

Simulate and investigate application functionality related issues raised by business user.

Check and clarify the application/data/setup issues highlighted by business user.

Raise system request via eHelpline to rectify error and follow up closely with vendor/ISD for error resolution:

(a) SSR – for application issues

(b) RRF – for output issues

(c) DPF – for policy data issues

(d) PWMT – for set up issues

Perform UAT on the following:

(a) Confirm current system behaviour

(b) Fix delivery on requests raised by PAD-BAU

(c) Fix delivery raised by other departments which impacts PAD

User Acceptance Test (UAT) to be completed within the Service Level Agreement (SLA) pre-defined by superior.

Data fix verification to ensure that corrupted data duly rectified before promoting data fix to production environment.

Perform PWMT setup and understand the linkage of each set up to respective system module and processing screen.

Prepare SCR based on business requirement by business user and follow up closely on its progress after request is released from KIV. This is to ensure the enhancement is promoted into production within the target timeline as agreed with PAD.

Evaluate the impact of requests raised by other depts. and feedback to requestor on impact to PAD module.

Prepare test scripts & test plan prior to UAT to ensure completeness of scenarios and no impact on existing applications which are working fine.

Review Requirement Analysis Document (RAD) prepared by vendor to ensure that gaps are clearly specified and the required solution is fully described by vendor before obtaining RAD sign off from impacted departments.

Prepare test scripts & test plan prior to UAT to ensure completeness of scenarios.

Update test scripts and document/organise test result for the ease of verification by supervisor/superior.

Prepare user manual/user guide with regards to new functionality which can be served as a guide for business user.

Communicate fix promoted into production raised by PAD-BAU to business user. In the communication, it states system behaviour after fix.

What we're looking for

Degree related to Business Administration/ Computer Science or relevant disciplines.

Posses 1-3 years' of relevant working experience.

Good understanding of Life Insurance, Insurance Act, Life Insurance and Product Development cycle.

Strong analytical and problem solving skills.

Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.

Proficient in English, excellent communication (oral and written) and interpersonal skills.

Keen to do system enhancement and implement new applications to enhance work processes so as to increase work efficiency and staff productivity.

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.