Assistant Manager/Senior Executive, Policy Administration (System Support)

Hong Leong Assurance Berhad; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Hong Leong Assurance Berhad is seeking a business analyst to provide technical assistance and troubleshooting for IT systems. You will translate business needs into system requirements, prepare test cases, and conduct UAT to ensure expected results.

You will interact with stakeholders across business, IT, and vendors, and contribute to system transformation including data migration. The role also includes creating user guides and delivering system briefings.

Qualifications

• Bachelor degree in Business Administration or related disciplines.
• Good understanding of Life Insurance industry and its operational processes.
• Minimum 3 years working experience as business analyst with UAT involvement or related life insurance experience.

Responsibilities

• Discuss with stakeholders to understand needs and translate them into system requirements.
• Prepare test cases and perform User Acceptance Testing; document results.
• Communicate effectively with business users, IT teams, and vendors.
• Participate in Core System Transformation including data migration and testing.
• Provide user guides and system training to stakeholders.

Skills

UAT (User Acceptance Testing)

Stakeholder communication

System requirements analysis

SQL query writing

Test case preparation

Education

Bachelor Degree in Business Administration or related

Tools

SQL

Microsoft Office

Job description

We are looking for candidate who can provide technical assistance and troubleshooting support to our IT systems. You will be the go-to person for system-related issues, ensuring that our employees have seamless access to technology and helping us maintain system performance across the organization.

What you'll be doing:

Discuss with stakeholders to understand their needs and requirement.

Translate business needs into system requirements.

Prepare test cases and perform User Acceptance Testing to ensure desired results are achieved. All test results are to be documented.

Effective communication with various stakeholders, including business users, IT teams and vendor.

Involvement in Core System Transformation which includes data migration and testing to ensure smooth transition.

Provide user guide, system training/briefings to stakeholder.

What we required:

Bachelor Degree in Business Administration or any relevant disciplines.

Good understanding of Life Insurance industry and its operational processes.

Minimum 3 years working experience as business analyst, including involvement in User Acceptance Testing (UAT), or relevant experience in Life Insurance policy servicing and operations.

Strong interest in system-related initiatives aimed at enhancing operational efficiency.

Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint, as well as SQL query writing.

Self-motivated, proactive, and able to take initiative in carrying out responsibilities.

Ability to work independently with minimal supervision.

Strong analytical, critical thinking, and problem-solving skills.

Proficient in English, with strong verbal and written communication skills.

Ability to communicate in Mandarin will be an added advantage.

HONG LEONG ASSURANCE BERHAD (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.