Senior Executive - Operation Improvement (Processing)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Aeon Credit Service in Kuala Lumpur seeks a Senior Executive - Operation Improvement (Processing) to plan, organize, and implement initiatives for continual improvement. You will lead PDCA cycles, manage projects and user acceptance tests, and collaborate across departments to align with the company vision.

The role requires strong project management, leadership, and communication skills, with a focus on regulatory compliance and process optimization to enhance overall operations.

Qualifications

• Degree or diploma with related working experience.
• Strong project management skills and ability to scope and execute projects.
• Experience in user acceptance testing (UAT) and project management.
• Excellent written and verbal communication across all levels.

Responsibilities

• Identify operation constraints and propose action plans.
• Ensure compliance with internal policies and regulatory requirements (BNM).
• Lead PDCA cycles to improve performance and operations.
• Monitor timelines, perform UAT to ensure on-time completion and budget control.
• Prepare user requirements and FSD for operation improvement and projects.
• Lead projects or act as internal consultant to sections and departments.
• Drive continuous improvement culture and guide staff at all levels.

Skills

Project management

Leadership

Communication

Analytical thinking

Process improvement

Time management

UAT experience

Education

Recognized degree/diploma

Job description

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Senior Executive - Operation Improvement (Processing)

To plan, organize, implement, monitor and analysis for continual improvement. To lead the unit into achieving a higher standard in accordance with the company vision, mission and direction. To create a good reputation between the Departments and others company's Business Partner.

Job Responsibilities & Duties:

Identify operation constraints and possible action plans

Ensure the operation follows internal policy and guidelines as well as BNM requirements

Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section

Monitor project timeline and conduct user acceptance test (UAT) to ensure timely project completion and project is kept within budget

User requirement & FSD preparation for operation improvement and project management

Independently lead and/or facilitate various projects; provide expertise and serve as an internal consultant to various sections and departments

Act as a change agent to further grow a continuous improvement culture by influencing staff at all levels

Determine which operation improvement and project management methodologies and tools are best suited to achieve objectives

Assist in the design of work standards, systems, and other operational practice to aid business improvement

Conduct training for those newly enhanced process/system

Job Requirement:

Recognized Degree / Diploma or with related working experience

Strong project management skills; ability to identify, scope, and execute projects

Experience in managing user acceptance test (UAT), project management and any related

Strong leadership and staff management skills

Excellent written and verbal communication skills; able to communicate across all levels of the organization

Sound knowledge on regulatory requirements

Excellent presentation skills

Independent and able to self-motivate as well as motivating the team to deliver

Good time management and strives to meet datelines

High attention to details and good analytical skills