Senior Executive - Operation Improvement (Processing)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AEON Credit Service (M) Berhad invites a Senior Executive to plan, organize and drive operation improvement within the processing unit, aligned with our strategic direction. You will lead PDCA cycles, manage projects, perform UAT, and collaborate with departments to deliver measurable performance gains.

Strong leadership, project management and communication across all levels are essential, as you design workflows and monitor timelines to nurture a culture of continuous improvement.

Qualifications

• Recognized degree or diploma with related working experience.
• Strong project management skills and ability to scope and execute projects.
• Experience in user acceptance testing (UAT) and project management.
• Strong leadership and staff management skills.
• Excellent written and verbal communication across all levels.
• Sound knowledge of regulatory requirements.
• Excellent presentation skills.
• Independent, self-motivated and able to motivate the team.
• Good time management and ability to meet deadlines.
• High attention to detail and strong analytical skills.

Responsibilities

• Identify operation constraints and possible action plans.
• Ensure operations follow internal policies and regulatory requirements.
• Manage and review PDCA cycle with respect to performance and operations.
• Monitor project timelines and conduct UAT to ensure timely completion and budget adherence.
• Prepare user requirements & FSD for operation improvement and project management.
• Independently lead and/or facilitate projects; act as internal consultant.
• Act as change agent to grow a continuous improvement culture.
• Determine best-suited operation improvement and project management methodologies.
• Assist in designing work standards, systems, and practices for business improvement.
• Conduct training for newly enhanced processes/systems.

Skills

Project management

Leadership

Communication

Time management

Analytical skills

Attention to detail

Education

Bachelor’s or Diploma

Job description

Senior Executive - Operation Improvement (Processing)

To plan, organize, implement, monitor and analysis for continual improvement. To lead the unit into achieving a higher standard in accordance with the company vision, mission and direction. To create a good reputation between the Departments and others company's Business Partner.

Job Responsibilities & Duties:

Identify operation constraints and possible action plans

Ensure the operation follows internal policy and guidelines as well as BNM requirements

Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section

Monitor project timeline and conduct user acceptance test (UAT) to ensure timely project completion and project is kept within budget

User requirement & FSD preparation for operation improvement and project management

Independently lead and/or facilitate various projects; provide expertise and serve as an internal consultant to various sections and departments

Act as a change agent to further grow a continuous improvement culture by influencing staff at all levels

Determine which operation improvement and project management methodologies and tools are best suited to achieve objectives

Assist in the design of work standards, systems, and other operational practice to aid business improvement

Conduct training for those newly enhanced process/system

Job Requirement:

Recognized Degree / Diploma or with related working experience

Strong project management skills; ability to identify, scope, and execute projects

Experience in managing user acceptance test (UAT), project management and any related

Strong leadership and staff management skills

Excellent written and verbal communication skills; able to communicate across all levels of the organization

Sound knowledge on regulatory requirements

Excellent presentation skills

Independent and able to self-motivate as well as motivating the team to deliver

Good time management and strives to meet datelines

High attention to details and good analytical skills

Unlock job insights

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• Which of the following types of qualifications do you have?
• Do you have User Acceptance Testing experience?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.