Executive – Card Authorization (Fresh Graduates Encouraged!)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 32,000 - 46,000; Full time

Job summary

AEON Credit Service (M) Berhad in Kuala Lumpur is seeking an Executive – Card Authorization. Fresh graduates are encouraged to apply. You will handle card authorizations, monitor fraud alerts, and ensure accurate reporting while supporting customer and merchant inquiries.

Requirements include a finance/business degree and 1–3 years in card operations. The role requires knowledge of card systems and the ability to work a 24/7 rotational shift.

Qualifications

• Bachelor’s degree in finance, business administration, or a related field.
• 1–3 years of experience in card operations, transaction processing, or a related role in financial services. Fresh graduates welcome.
• Strong knowledge of card and authorization systems.
• Familiarity with fraud detection tools and techniques.
• Excellent analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
• Good communication skills and the ability to work under pressure in a fast-paced environment.
• Able to work on rotational shift 24/7.

Responsibilities

• Authorize on-us/not on-us authorisation requests, authorisation cancellation and reversal.
• Handle credit card easy payment, balance transfer, ATM/CDM terminal monitoring, points redemption.
• Proactively review and monitor online fraud alert system to mitigate fraud loss.
• Provide sound judgement when bypassing to overwrite system response.
• Attend to customer and transaction verification triggered from Fraud Alert or referrals.
• Source daily data compilation for MIS and management monthly reports.
• Attend to customer and merchant enquiries on products/facilities.
• Block lost or stolen cards and manage hold, block release and replacement.
• Perform force authorisation within exceptional requests.
• Ensure daily reports requirements are properly executed.

Skills

Card operations knowledge

Fraud awareness

Analytical thinking

Communication skills

Problem solving

Education

Bachelor’s degree in finance or business

Tools

Excel

Word

PowerPoint

Transaction management software

Job description

Executive – Card Authorization (Fresh Graduates Encouraged!)

Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses.

Job Description:

To deliver authorisation scope of duties inclusive but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel

Proactively review and monitor online fraud alert system and in order to mitigate fraud loss.

To provide sound judgement when perform bypass to overwrite system response.

To attend and promptly perform the customer and transaction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers.

Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.

To source a daily data compilation for management monthly report preparation

Attend to customer and merchant's enquiries on products/facilities.

To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.

To perform force authorisation within exceptional authorisation requests

To source data compilation for MIS and ensure the daily reports requirements are properly executed.

Job Requirements:

Bachelor’s degree in finance, business administration, or a related field.

1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply.

Strong knowledge of card and authorization systems.

Familiarity with fraud detection tools and techniques.

Excellent analytical and problem-solving skills.

Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.

Good communication skills and the ability to work under pressure in a fast-paced environment.

Able to work on rotational shift 24/7.

AEON Credit Service (M) Berhad

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.