Bilingual Customer Support Analyst (Mandarin/English)

NielsenIQ; Kuala Lumpur; Hybrid; MYR 48,000 - 80,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a customer support analyst in Malaysia to act as the first point of contact for client inquiries and deliver timely, professional support. You will troubleshoot basic platform issues, document cases, and coordinate with internal teams to resolve client concerns.

The role requires 0-2 years of experience in customer service or analytics, fluency in Simplified Chinese and English, and strong Excel skills.

Qualifications

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer service, analytics, or a client-facing role.
• Fluent in Simplified Chinese and English with strong written and verbal communication.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with a customer-focused mindset.

Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support.
• Manage and resolve customer requests, troubleshoot basic platform issues, coordinate with internal teams.
• Monitor, track, and document customer cases while maintaining SLAs.
• Support data and methodology-related inquiries using available tools and articles.
• Conduct basic analysis of data issues and work with stakeholders to resolve concerns.
• Assist with data extractions, ad hoc requests, and report delivery.
• Collaborate with cross-functional teams to ensure effective issue resolution.
• Build strong client relationships with professional communication and responsiveness.
• Identify opportunities to improve processes, resources, and customer experience.
• Develop expertise in customer support tools and NielsenIQ solutions.

Skills

Fluent in Simplified Chinese and Eng

Microsoft Excel

Analytical thinking

Communication skills

Multi-tasking

Education

Bachelor's degree in any discipline

Job description

NIQ is seeking a customer support analyst in Malaysia to act as the first point of contact for client inquiries and deliver timely, professional support. You will troubleshoot basic platform issues, document cases, and coordinate with internal teams to resolve client concerns.

The role requires 0-2 years of experience in customer service or analytics, fluency in Simplified Chinese and English, and strong Excel skills.