Senior Executive_Information Technology

Honda India Power Products Ltd; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

Honda India Power Products Ltd. is seeking an IT Helpdesk and Support Specialist in Malaysia to provide timely technical support, monitor servers, and maintain infrastructure. The role includes handling Windows/Linux/CATIA servers, Active Directory, databases, and backups, along with printer and access-control tasks.

You will document IT assets, support end-users, and ensure uptime for critical applications such as PRONTO, SAP, and BOSS.NET, while contributing to efficient helpdesk operations.

Qualifications

• Experience providing IT helpdesk and technical support.
• Ability to monitor and maintain servers, infrastructure, and networks to prevent downtime.
• Experience with Windows Server, Linux, CATIA server, databases and backups.

Responsibilities

• Provide helpdesk and technical support to solve IT issues in a timely manner.
• Monitor and maintain company servers, infrastructure, and network to prevent downtime.
• Manage, implement and support Windows Server, Storage, Linux server, CATIA server, databases and backups.
• Maintain documentation for hardware/software, IT equipment, and support logs.
• Troubleshoot and resolve IT issues including peripherals, software, and hardware on desktops, laptops, and servers.
• Perform daily health checks on IT services.
• Support mission-critical business applications (PRONTO, PC-PACK, BOSS.NET, SAP).
• Assess user requirements for new infrastructure and plan/design/implement installations.
• Support IT team in designing efficient, high-performing helpdesk operations.
• Set up and maintain printers, manage copier rentals, and coordinate vendor resolutions.
• Maintain and configure door access hardware/software; escalate to vendor as needed.
• Handle additional tasks assigned by supervisor.

Skills

Helpdesk support

Troubleshooting

Documentation

Communication

Education

Bachelor's in Information Systems or Computer Science

Tools

Windows Server

Linux server

CATIA server

Active Directory

Server Administration

Printer setup

Job description

Provide helpdesk and technical support to solve Information Technology related issues and request in timely manner. Monitoring and maintaining company’s servers, infrastructure systems and network to prevent downtime.

• Manages, implements and supports existing Windows Server, Storage, Linux server, CATIA server, database and backup systems (example: Active Directory, Server Administration and etc).
• Maintains documentation including hardware/software applications, IT equipment, support logs and other related information.
• Provide support, troubleshooting and resolve Information Technology related issues. Including installing and troubleshooting & resolve peripherals, software & hardware on desktops, laptops & servers issues.
• Carry out daily checks on the services provided by Information Technology Department.
• To support mission critical business application (example: PRONTO, PC-PACK, BOSS.NET, SAP).
• Reviews users’ requirements and needs for new infrastructure environment and performs analysis, design, implementation and installation related to new infrastructure environment or/and acquired.
• To support Information Technology team in designing and maintaining an efficient and performance optimized helpdesk operations.
• To setup and maintain all kind of printers and solving printing problems, monitor the rental and usage of rent multifunction copier and elevate issues to printer’s vendor in order to resolve the issues.
• To maintain & configure all door access either in hardware or software. Escalate issue to vendor in order to resolve the problem.
• Any tasks that assigned by the superior from time to time.

Education

Bachelors in Information Systems or Computer Science