Desktop Engineer

TP; Bayan Lepas; On-site; MYR 42,000 - 65,000; Full time

Job summary

TP in Penang seeks a technically skilled IT support professional to provide end-user assistance and maintain desktop infrastructure. You will troubleshoot hardware/software issues, manage user accounts, and ensure secure, reliable IT operations to support business activities.

Ideal candidates have 2–3 years in desktop support, solid Windows/Office knowledge, and good communication skills for diverse user bases.

Qualifications

• Diploma or Bachelor's in Information Technology, Computer Science, or related field (or equivalent).
• 2–3 years in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS and Office applications.
• Experience with user accounts and Active Directory is a plus.
• Basic networking concepts including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting.
• Good communication and problem-solving abilities.
• Ability to manage multiple tasks with urgency and business impact.

Responsibilities

• Provide technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain operating systems and software.
• Diagnose and resolve hardware, software, network, and system issues promptly.
• Set up user accounts, manage access, and configure systems as required.
• Support onboarding/offboarding, device setup, deployment, and recovery.
• Monitor desktop systems for performance, security, and reliability.
• Assist with software installs, updates, patches, and upgrades.
• Troubleshoot basic network connectivity (LAN, Wi‑Fi, VPN).
• Document incidents, resolutions, assets, and procedures accurately.
• Collaborate with internal IT teams and external vendors on complex issues.
• Provide guidance and technical support to end users to improve IT experience.

Skills

Windows OS troubleshooting

Microsoft Office proficiency

Hardware troubleshooting

Analytical thinking

Communication skills

Multi-tasking & prioritisation

Customer-focused mindset

Team collaboration

Independent work capability

Education

Diploma or Bachelor’s in IT/CS

Tools

Active Directory

IT support tools

VPN, LAN/Wi‑Fi basics

Job description

The ideal candidate is a technically skilled and customer-focused IT professional who will provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, managing user access, and delivering efficient technical solutions to support business operations. The successful candidate should have strong problem-solving skills, good communication abilities, and a passion for providing excellent IT support.

Responsibilities

• Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals
• Install, configure, and maintain operating systems, software applications, and hardware devices
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner
• Perform user account setup, access management, and system configuration based on business requirements
• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery
• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability
• Assist with software installation, updates, patches, and system upgrades
• Troubleshoot basic network connectivity issues, including LAN, Wi‑Fi, and VPN-related problems
• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures
• Collaborate with internal IT teams and external vendors to resolve complex technical issues
• Provide guidance and technical support to end users to improve overall IT experience

Requirements / Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting
• Experience with user account management, Active Directory, and IT support tools is an advantage
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting
• Strong analytical and problem-solving skills with attention to detail
• Good communication skills with the ability to support users with different technical backgrounds
• Ability to manage multiple tasks and prioritise issues based on urgency and business impact
• Customer-focused mindset with strong ownership and follow-through
• Ability to work independently and as part of a team