Customer Service Executive

Leaderart Industries; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Leaderart Industries in Johor Bahru is seeking an experienced Sales & Marketing Executive to assist the Sales & Marketing Manager in fulfilling customers' requirements, inquiries and shipment schedules. You will manage the full sales cycle from quotation to shipping orders, maintain relationships with customers, coordinate with internal departments, and support overseas exhibitions and ISO activities.

This role requires bilingual communication and proactive problem solving to ensure smooth order

Qualifications

• Good interpersonal and communication skills.
• With basic Shipping knowledge
• Ability to establish rapport relationship with customer through telex-communication.
• Fluent in speaking and writing both English and Bahasa Malaysia.
• Ability to handle and resolve recurring problems.

Responsibilities

• Maintain relations with current customers.
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Fulfill existing customers’ needs and wants
• Liaise and coordinate with internal departments.
• Assisting in marketing activities such as overseas exhibition
• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Send the customer survey form to existing and new customers and analyze the data.
• Follow up new project (new item) progress.
• Receive and resolve customer issues and complaints.
• Perform other related duties as required.
• Perform shipping related jobs as required.

Skills

Interpersonal skills

Shipping knowledge

Telex communication

English language

Bahasa Malaysia

Problem solving

Job description

Duties and Responsibilities

Assist Sales & Marketing Manager /Senior Sales & Marketing Executive to fulfill customers’ requirements, enquiries and shipments schedule.

Primary duties: (Approximately 70 to 80% of daily work schedule)

• Maintain relations with current customers.
• Communicate with customers (thru e-mails, faxes, etc.).
• Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
• Fulfill existing customers’ needs and wants
• Liaise and coordinate with internal departments.
• Assisting in marketing activities such as overseas exhibition

Secondary duties: (Approximately 20 to 30% of daily work schedule)

• Participate in ISO activities and customers’ audit.
• Update and maintain price list of new, existing and potential customers.
• Attend events or exhibitions.
• Send the customer survey form to existing and new customers and analyze the data.
• Follow up new project (new item) progress.
• Receive and resolve customer issues and complaints.
• Perform other related duties as required.
• Perform shipping related jobs as required.

Knowledge, Skills and Abilities Required:

• Good interpersonal and communication skills.
• With basic Shipping knowledge
• Ability to establish rapport relationship with customer through telex-communication.
• Fluent in speaking and writing both English and Bahasa Malaysia.
• Ability to handle and resolve recurring problems.