Senior Executive, Employee Benefits Sales & Servicing

Allianz; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Allianz Malaysia is seeking a dedicated Sales Support professional to provide comprehensive support and servicing for Employee Benefits (EB) products to Life Agents, Financial Advisors and policyholders.

The role focuses on efficient policy administration, business retention, customer satisfaction, and operational excellence while assisting business development initiatives within SLAs. Strong communication and collaboration with intermediaries are essential for success.

Qualifications

• Bachelor’s degree or equivalent.
• A minimum of 2 years’ EB and/or Life Agency experience preferred.
• Strong communication and interpersonal skills required.
• Proficient with AI tools such as ChatGPT.

Responsibilities

• Provide day-to-day EB sales support within SLAs and turnaround times.
• Build and maintain relationships with Life Agents and Financial Advisors.
• Participate in joint sales visits with intermediaries when required.
• Assist in executing sales campaigns and business development initiatives.
• Prepare presentation decks and marketing materials for intermediaries after securing or renewing business.
• Support complaint resolution and service recovery to maintain relationships.

Skills

Customer service

Communication

Interpersonal skills

SLA compliance

Team collaboration

AI tools (ChatGPT)

Education

Bachelor's degree

Tools

ChatGPT

Job description

Job Summary

To provide comprehensive sales support and servicing for Employee Benefits (EB) products to Life Agents, Financial Advisors and policyholders. The role is responsible for ensuring efficient policy administration, business retention, customer satisfaction, and operational excellence while supporting business development.

Key Responsibilities

• Involved in day-to-day EB sales support activities within the turnaround time and service levels
• Build and maintain strong relationships with Life Agents & Financial Advisors to enhance business retention and growth
• Participate in joint sales visits with intermediaries when required.
• Assist in executing sales campaigns, business development initiatives, and agency engagement activities.
• Assist in preparing presentation deck and marketing materials for intermediaries once busness is secured or renewed.
• Support complaint resolution and service recovery activities to maintain strong business relationships.

Key Requirements

• Candidate must possess at least a Bachelor’s Degree in any field
• Above 2 years’ experience in Employee Benefits and/or Life Agency
• Good communication and interpersonal skills
• Handle daily support activities within SLAs
• Resolve complaints, support service recovery, and ensure customer satisfaction
• Proficient with the use of AI tools such as ChatGPT for tasks simplification

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us . Let's care for tomorrow.