Executive, Customer Service (Arena Branch)

Allianz Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Allianz Malaysia is seeking an organized professional to support branch operations and administration. You will help decentralize policy servicing, manage mail and documents, and ensure timely system updates. You will also handle walk-ins, emails, and inquiries, delivering high-quality service to agents and policyholders.

The role requires a Diploma or Bachelor’s degree and strong MS Office skills. You should be able to work under pressure in a fast-paced environment and adapt to evolving

Qualifications

• Diploma or bachelor’s degree in Finance/Accountancy/Banking, HRM, Business Administration/Management, Marketing or Commerce.
• Strong interpersonal and communication skills.
• Proficient in MS Office and quick to learn new tools.

Responsibilities

• Back-office operations support including decentralization of policy servicing and document handling.
• Customer service support for walk-ins, emails and inquiries; assist agents and policyholders; maintain service quality.

Skills

MS Excel

MS PowerPoint

MS Word

AI tools familiarity

Education

Diploma/ Bachelor’s degree

Job description

What if you were empowered to make a positive impact?

A one stop service solution by providing efficient service, understanding of customer needs and expectations as well as seamless operations for all walk-in customers for General and Life Insurance under One Allianz Customer Service. Assist branch manager/operations manager for overall branch operations and administration. Responsible for decentralization of services by actively promoting services to agencies and policyholders.

You'll Be Responsible For:

• Responsible for the back office operation support
  • Decentralization of Policy Servicing(Non-Financial Policy Changes)
  • Incoming and outgoing mail and document handling
  • Handle daily collections and ensure accurate, timely system updates within the required turnaround time.
• Responsible for customer service support Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.
  • To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bod
  • To ensure upholding of operation initiative
  • Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

You'll Be Responsible For:

• Candidate must possess at least a Diploma /Bachelor's Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Good interpersonal and communication skills
• Able to work under pressure and adapt well to fast pace environment.
• Required skill(s) : Ms Excel , MS Powerpoint , MS Word
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.