Assistant Manager, eCommerce KAM

Arche Digital Sdn Bhd; Selangor; On-site; MYR 72,000 - 144,000; Full time

Benefits offered by this job

AI tools access

Competitive salary

Performance bonus

Annual leave

Dental benefits

Wellness benefits

Engagement events

Job summary

Jora Malaysia is seeking an Assistant Manager, eCommerce KAM to lead the e-commerce strategy and P&L for a portfolio of brands across Lazada, Shopee, and TikTok Shop. You will act as the strategic bridge between clients, internal teams, and platforms to drive GMV growth and market share.

The role demands 5–8 years in eCommerce or KAM, strong financial acumen, and excellent English communication. You will manage QBRs and JBPs, optimize budgets, and lead a team through high-traffic campaigns.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 5–8 years of experience in eCommerce, KAM, or agency environment.
• Strong understanding of Southeast Asian e-commerce ecosystems (Lazada, Shopee, TikTok Shop).
• Demonstrate financial acumen with P&L, budgets, and ROI optimization.
• Excellent English communication and presentation skills with senior stakeholders.
• Data-driven mindset with advanced Excel and data analytics tools.

Responsibilities

• Own the overarching e-commerce strategy and P&L for a portfolio of brands; drive GMV and revenue targets.
• Lead QBRs with key clients to align brand goals with agency delivery.
• Build relationships with platform representatives to negotiate JBPs and campaigns.
• Review and approve marketing strategies for mega campaigns and launches; manage budgets.
• Streamline workflows between KAM team and internal departments for flawless execution.
• Analyze data across portfolio to identify trends and ROI; provide insights to clients and management.
• Manage team workload and lead crisis management during high-traffic campaigns.

Skills

eCommerce Strategy

P&L Management

Stakeholder Management

Data Analytics

Excel Proficiency

Team Leadership

Negotiation

Education

Bachelor's degree in Business/Marketing

Tools

Lazada Seller Center

Shopee Seller Center

TikTok Shop

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assistant Manager, eCommerce KAM

We are seeking a strategic and highly motivated eCommerce KAM to oversee our e-commerce account, and manage a portfolio of top-tier brands. In this pivotal role, you will drive the overarching e-commerce strategy, manage P&L for assigned accounts, and ensure operational excellence across major platforms including Lazada, Shopee, and TikTok. You will act as the strategic bridge between our clients, internal teams, and e-commerce platforms to accelerate GMV growth and expand market share.

What You'll Do

• Own the overarching e-commerce strategy and P&L for a portfolio of brands, driving the team to achieve monthly, quarterly, and annual GMV and revenue targets.
• Act as the senior escalation point and strategic advisor for key clients, leading Quarterly Business Reviews (QBRs) to ensure long-term alignment between brand goals and agency delivery.
• Build and maintain strong relationships with platform representatives (Lazada, Shopee, TikTok KAMs) to negotiate Joint Business Plans (JBPs), secure exclusive campaign placements, and unlock platform beta features.
• Review and approve overarching marketing and promotional strategies for mega campaigns (e.g., 3.3, 11.11), product launches, and live streaming initiatives, ensuring optimal budget allocation.
• Streamline workflows and resolve operational bottlenecks between the KAM team and internal departments (Supply Chain, Marketing, Creative Design, Finance etc) to ensure flawless end-to-end execution.
• Consolidate and analyze data across the portfolio to identify market trends, consumer behavior, and campaign ROI, providing C-level insights and strategic pivots to clients and internal management.
• Manage team workload, resource allocation, and lead crisis management and operational troubleshooting during high-traffic mega campaign periods.

Who You Are

• Possess a Bachelor's degree in Business, Marketing, or a related field.
• Have 5-8 years of experience in eCommerce, Key Account Management, or an Agency environment.
• Demonstrate an expert-level understanding of Southeast Asian e-commerce ecosystems (Lazada, Shopee, TikTok Shop), including seller centers, in-app advertising algorithms, and platform-specific marketing tools.
• Exhibit strong financial acumen with proven experience managing P&L, marketing budgets, and ROI optimization.
• Possess exceptional English communication and presentation skills, with a track record of successfully managing senior client stakeholders and negotiating complex agreements.
• A strategic thinker with a data-driven mindset and advanced proficiency in Microsoft Excel and data analytics tools.
• Highly resilient and adaptable, capable of leading a team through high-pressure situations, including extended hours during critical e-commerce mega campaigns.

Why You'll Love It

• Advanced AI tools for all positions
• Competitive salary
• Performance Bonus (1 time per year)
• Annual leaves
• Dental benefits
• Wellness benefits
• TGIF, monthly birthday, and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends and lead impactful strategies