Senior Executive, Client Management

DKSH; Petaling Jaya; Hybrid; MYR 89,000 - 123,000; Full time

Job summary

DKSH in Malaysia is seeking a Senior Executive, Client Management to grow assigned client portfolios, deliver exceptional service, and drive profitability. You will partner with clients to understand their needs and align DKSH's offerings with their strategic goals.

Responsibilities include monitoring KPIs and SLAs, negotiating terms, building senior-level relationships across functions, and identifying new revenue opportunities through value-added services.

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Strong understanding of client industries, business models, and product portfolios.
• Experience in warehousing, distribution, or SCM-related sectors.
• Excellent client management and communication skills.
• Ability to collaborate with multicultural and global teams.

Responsibilities

• Drive financial performance and profitability across assigned client portfolios.
• Ensure services are delivered in compliance with contractual requirements.
• Contribute to negotiations to protect DKSH's interests.
• Monitor KPIs and SLAs; lead performance reviews with management.
• Develop strong relationships across client organizations and key stakeholders.
• Maintain DKSH’s position through knowledge of client portfolios and trends.
• Identify new revenue opportunities via upsell and cross-sell propositions.
• Lead, coach, and inspire team members to foster a collaborative culture.
• Escalate key risk matters to management for prompt resolution.
• Review and approve purchase orders, expenses, and related documents according to LoA.

Skills

Client management

Communication

Cross-cultural collaboration

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Long Description

About The Role

The Senior Executive, Client Management plays a critical role in managing and growing assigned client portfolios to deliver exceptional service, foster long-term client loyalty, and contribute directly to DKSH's business profitability. In this role, you will act as a trusted partner to clients, ensuring their needs are consistently met while advancing DKSH's strategic and financial objectives.

What You Will Deliver

• Drive financial performance and profitability across assigned client portfolios, ensuring the timely and effective recovery of all service income in alignment with organizational objectives.
• Demonstrate a thorough understanding of the terms and conditions (T&Cs) contained in Distribution and Supplemental Agreements to ensure services are delivered consistently and in compliance with contractual requirements.
• Contribute meaningful insights during contract negotiations to protect DKSH's interests and ensure balanced, fair contractual outcomes.
• Monitor monthly and year-to-date (YTD) Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), lead performance reviews with management, and collaborate with internal stakeholders to address consistent underperformance and drive continuous improvement.
• Build and sustain strong relationships across all levels of client organizations by developing a deep understanding of their business models, internal operations, and expectations, consistently striving to exceed service standards.
• Maintain DKSH's position as the client's preferred business partner through comprehensive knowledge of client product portfolios, business strategies, industry trends, and relevant regulatory and governmental developments.
• Identify and develop new revenue opportunities by marketing existing value-added services and generating new upsell and cross-sell propositions based on a thorough understanding of client business challenges and market dynamics.
• Lead, coach, and inspire team members to foster a positive and collaborative culture that encourages effective communication, knowledge sharing, and cross-functional understanding.
• Escalate key risk matters that may adversely impact the DKSH-client partnership or DKSH's internal compliance and control policies to the appropriate level of management.
• Review and approve purchase orders, expenses, returns, write-offs, addendums, contracts, standard operating procedures (SOPs), and related documents in accordance with the company's Level of Authority (LoA).

What You Bring

• Bachelor's degree in Business Administration or an equivalent qualification.
• Strong understanding of clients' industries, business models, and product portfolios.
• Demonstrated knowledge and experience in warehousing and distribution or Supply Chain Management (SCM)-related industries.
• Exceptional client management and communication skills with the ability to engage effectively across all levels of an organization.
• Proven ability to build and maintain senior-level relationships across diverse, multicultural, and global teams.
• Strong appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural interactions.
• Fluency in English, both written and spoken.
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.