Assistant Manager Client Management

DKSH Group; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

DKSH is seeking a seasoned Client Management professional in Petaling Jaya to support day-to-day client operations and drive growth. You will manage budgets, develop business plans, and design distribution strategies to penetrate markets and optimize product mix.

You will lead integration for new clients, report KPIs, and explore new business opportunities with the Business Development team. Strong English and Chinese language skills are a plus.

Qualifications

• Minimum Degree holder in a related discipline.
• Minimum five years’ experience in a similar role.
• Minimum three years’ experience in a managerial role.
• Demonstrate strong understanding of clients’ industry/ business/products.
• Demonstrate strong client management and communication skills.
• Proven project management skills.
• Strong analytical background and knowledge of statistical analysis methods.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English, both written and spoken. Chinese is an added advantage for liaising with Chinese-speaking clients.
• Demonstrate proficiencies in Excel, Word and PowerPoint.

Responsibilities

• Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients.
• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources.
• Develop business and trade plans with clients to achieve profitability.
• Develop channel and category strategies by analyzing market trends and customer needs to optimize pricing and product mix.
• Design and implement distribution strategies to maximize market penetration and product availability.
• Manage business integration process for new clients to ensure smooth client integration.
• Gather and report client operational results against KPIs in SLAs.
• Explore opportunities for new business with existing clients, coordinating with Business Development.
• Resolve client operational issues and service complaints.
• Manage and schedule client communications and business review meetings.
• Act as DKSH liaison with client management to resolve issues and escalate appropriately.
• Communicate issues to clients’ management teams as needed.
• Manage Accounts Receivable and Payable to keep timely processing and clear outstanding balances.
• Manage inventory levels with close monitoring of stock balances, near expiry stocks, and excess inventory.
• Forecast supply and demand with the sales team to align with Customers’ Annual Plan.
• Oversee team delivery of goals and drive execution.
• Drive learning and development in Client Management and DKSH behaviors.

Skills

Client management

Communication skills

Project management

Analytical skills

Cross-cultural awareness

English proficiency

Chinese language

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 239687

About The Role

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients.

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop business and trade plans (Marketing Mix) in coordination with clients to achieve overall business objectives and profitability
• Develop comprehensive channel and category strategies by analyzing market trends and customer needs to optimize pricing and product mix.
• Design and implement effective distribution strategies to ensure maximum market penetration and availability of products across all relevant channels
• Manage business integration process for new clients to ensure smooth client integration
• Gather and report client operational results in comparison to KPIs set in the service level agreements
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Manage and schedule business communications and business review meetings with clients' management teams
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
• Act as a DKSH representative to communicate all other necessary issues to clients' management teams
• Manage Accounts Receivable and Accounts Payable to ensure timely processing and to maintain an optimal balance level, with all outstanding cleared promptly.
• Manage inventory levels with close monitoring on stock balances, near expiry stocks, and excess inventory to maintain optimal stock levels.
• Manage supply and demand forecasting to ensure accuracy by collaborating closely with the sales team to develop plans and build effective forecasts aligned with the Customers' Business Annual Plan.
• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

What You Bring

• Minimum Degree holder in related discipline based on the function's requirements
• Minimum five years’ experience in a similar role
• Minimum three years’ experience in a managerial
• Demonstrate strong understanding of clients’ industry/ business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken. Able to speak in Chinese is an added advantage as will need to liaise with Chinese speaking client.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)