Senior Executive, Business Processing

Doctor Anywhere; Petaling Jaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

Doctor Anywhere's Operations team supports our TPA business, handling end-to-end claims processing, LOG issuance, customer service, and network management to deliver operational excellence and a best-in-class customer experience.

As (Senior) Executive, Business Processing, you’ll own daily policy servicing: receiving and validating data, maintaining systems, and ensuring timely, accurate service for every client.

Qualifications

• At least 1–3 years of experience in operations, data processing or policy administration (3+ years for Senior Executive).
• Strong proficiency in Excel and Google Sheets, including lookups, pivot tables and data cleaning.
• A sharp eye for detail and a commitment to data accuracy.
• The ability to manage high volumes and tight deadlines while staying calm and organised under pressure.

Responsibilities

• Manage day-to-day policy servicing function to ensure that all transactions are processed in the agreed turnaround time.
• Receive, validate and maintain clients’ data in the system.
• Ensure all data are processed accurately and timely.
• Conduct validation process and data audit as required, ensuring accuracy of data is maintained throughout the system.
• Generate operational reports as and when necessary.
• Any other adhoc duties assigned when appropriate.

Skills

Attention to detail

Data accuracy

Time management under pressure

Tools

Excel

Google Sheets

Job description

About the team

Doctor Anywhere's Operations team plays a vital role in driving the success of our TPA business. Our scope includes end-to-end claims processing, Letter of Guarantee (LOG) issuance, customer service, business processing, and panel network management. We support both virtual and in-person clinical services, ensuring smooth daily operations and swift resolution of any issues. Our focus is on delivering operational excellence and consistently providing a best-in-class customer experience keeping our customers at the heart of everything we do.

About the team

Doctor Anywhere's Operations team plays a vital role in driving the success of our TPA business. Our scope includes end-to-end claims processing, Letter of Guarantee (LOG) issuance, customer service, business processing, and panel network management. We support both virtual and in-person clinical services, ensuring smooth daily operations and swift resolution of any issues. Our focus is on delivering operational excellence and consistently providing a best-in-class customer experience keeping our customers at the heart of everything we do.

About the role

As (Senior) Executive, Business Processing, you’ll keep our policy servicing operations running smoothly and accurately. You’ll own the day-to-day processing of client transactions, from receiving and validating data to keeping our systems clean, so that every client gets timely, accurate service. This role suits someone detail-driven who enjoys working with data, stays calm in a fast-paced environment, and takes pride in getting things right the first time.

This would be 1 year contract role based in Petaling Jaya, Malaysia and supports Singapore operations

What you’ll do

• Manage day-to-day policy servicing function to ensure that all transactions are processed in the agreed turnaround time.
• Receive, validate and maintain clients’ data in the system.
• Ensure all data are processed accurately and timely.
• Conduct validation process and data audit as required, ensuring accuracy of data is maintained throughout the system.
• Generate operational reports as and when necessary.
• Any other adhoc duties assigned when appropriate.

What you’ll bring

Must-haves

• At least 1–3 years of experience in operations, data processing or policy administration (3+ years for Senior Executive).
• Strong proficiency in Excel and Google Sheets, including lookups, pivot tables and data cleaning.
• A sharp eye for detail and a commitment to data accuracy.
• The ability to manage high volumes and tight deadlines while staying calm and organised under pressure.

Nice-to-haves

• Experience in insurance, employee benefits or healthcare operations.
• Familiarity with data reconciliation or audit processes.

And, whatever the role — our house DNA:

• A start-up attitude — you take full ownership of what you do, put the best tools (AI included) to work to move faster, and you're happy to step out of your comfort zone and take on new challenges.
• Comfortable with ambiguity and quick to learn — you experiment with AI to work smarter, not just harder, because we're not done growing, and heading into uncharted territory is part of the fun.

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 3 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings — including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.

DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,500 corporate organisations, and 25 regional insurers we work with. Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values the diversity of perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future!

Your best career move, ever.

At Doctor Anywhere, we build for everyone — and we hire that way too. We welcome applicants of every background, and we know great people don't always tick every box. If this role excites you, we'd love to hear from you even if your experience doesn't line up perfectly.

Not for you? We have other opportunities that may interest you or someone you know. Visit our careers page — https://doctoranywhere.recruit.omnihr.co/careers — for more.