Manager - Commercial

IA International Assistance Sdn Bhd; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

IA International Assistance Sdn. Bhd., based in Petaling Jaya, Malaysia, is seeking a Commercial Manager to own the end-to-end contract lifecycle, drive governance, and optimize processes to improve margin and operational efficiency.

You will draft, review, negotiate, and execute customer, vendor, and partner agreements; mitigate risks; oversee performance and renewals; and deliver high-level commercial reports to senior leadership in a fast-paced, enterprise environment.

Qualifications

• 5+ years of progressive commercial and sales management experience spanning contract negotiation, business process design, and commercial governance
• Experience in complex, fast-paced enterprise environments (e.g., Tech, B2B Services, Healthcare, Manufacturing, Energy, or Infrastructure)
• Strong negotiation skills with a solutions-oriented approach to deal structuring
• Understanding of commercial contracts, commercial terms, pricing structures, and risk mitigation strategies
• Strong stakeholder management abilities across executive leadership, technical teams, and external clients
• Analytical and structured problem-solving with attention to detail

Responsibilities

• Lead end-to-end commercial contract lifecycle including drafting, reviewing, negotiating, and executing agreements
• Mitigate financial, operational, and legal risks by reviewing contract terms (SLA, payment terms, indemnities, termination clauses)
• Oversee contract performance, renewals, price adjustments, and variation requests
• Establish and enforce governance frameworks, approval matrices, and delegation of authority (DoA) protocols
• Audit commercial activities and transaction compliance with policies and regulations
• Map, evaluate, and optimize end-to-end commercial operations
• Drive process simplification and automation across commercial touchpoints to reduce turnaround times
• Monitor key operational and commercial metrics and report trends to improve margin
• Prepare high-level commercial reports and dashboards for senior leadership
• Lead post-signature handovers to Delivery/Operations teams for scope clarity

Skills

Negotiation

Stakeholder management

Contract negotiation

Analytical thinking

Commercial governance

Pricing structures understanding

Risk mitigation

Education

Degree in any field (Law, Healthcare, Commercial Management preferred)

Job description

The Commercial Manager leads the end-to-end commercial contract lifecycle, including drafting, reviewing, negotiating, and executing customer, vendor, and partner agreements. This role establishes and enforces commercial governance frameworks, optimizes business processes, and drives strategic execution across the enterprise to ensure seamless operational implementation and improved margin performance.

Key responsibilities

Lead the end-to-end commercial contract lifecycle, including drafting, reviewing, negotiating, and executing customer, vendor, and partner agreements

Mitigate financial, operational, and legal risks by reviewing contract terms (e.g., SLAs, payment terms, liability limits, indemnities, and termination clauses)

Oversee contract performance, renewals, price adjustments, and variation requests throughout the contract lifecycle

Establish and enforce commercial governance frameworks, approval matrices, and delegation of authority (DoA) protocols

Audit commercial activities and transaction compliance to ensure alignment with internal policies, industry regulations, and statutory requirements

Map, evaluate, and optimize end-to-end commercial operations

Drive process simplification and automation across commercial touchpoints to reduce turnaround times and operational friction

Monitor key operational and commercial metrics, identifying trends to improve margin performance and business efficiency

Prepare high-level commercial reports, dashboards, and presentations for senior leadership and executive committees

Lead post-signature handovers to Delivery/Operations teams to ensure scope clarity and baseline performance tracking

About you

Degree in any field (Law, Healthcare, Commercial Management preferred)

Certification in Lean or Six Sigma or equivalent

5+ years of progressive commercial & sales management experience spanning contract negotiation, business process design, and commercial governance

Proven track record of operating effectively in complex, fast-paced enterprise environments (e.g., Tech, B2B Services, Healthcare, Manufacturing, Energy, or Infrastructure)

Understanding of commercial contracts, commercial terms, pricing structures, and risk mitigation strategies

Financial acumen with proficiency in evaluating deal profitability, P&L impacts, and margin analysis

High-impact negotiation skills with a solutions-oriented approach to deal structuring

Strong stakeholder management abilities-capable of influencing across executive leadership, technical teams, and external clients

Analytical and structured problem-solver with exceptional attention to detail

About us

IA International Assistance Sdn. Bhd. is located in Petaling Jaya, Selangor, Malaysia.

About IA International Assistance

IA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.

We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.

The Mission

To provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.

The Vision

To fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.

About IA International Assistance

IA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.

We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.

The Mission

To provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.

The Vision

To fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.