Senior Executive, Inpatient Claims

Doctor Anywhere; Petaling Jaya; On-site; MYR 60,000 - 96,000; Full time

Job summary

Doctor Anywhere is seeking a Senior Executive, Inpatient Claims to manage the full lifecycle of inpatient claims—from registration to settlement. You will be the main contact for policyholders, providers and insurers, requiring strong judgement and clear communication in high-pressure situations.

Based in Petaling Jaya, Malaysia, the role supports Singapore claims processing and involves collaborating with a dynamic Operations team to ensure smooth member experiences during stressful times.

Qualifications

• At least 3 years of claims processing experience in Singapore with an insurer, third-party administrator (TPA) or healthcare provider, preferably handling inpatient claims.
• Strong analytical skills and sound judgement in assessing claims and spotting irregularities.
• Excellent communication and customer service skills, with the confidence to handle difficult conversations professionally.
• Proficiency in Excel and Google Sheets, plus the ability to manage a high caseload under pressure.

Responsibilities

• Handle administrative functions in the Claims Department including claims registration, processing, reminder letters and settlement letters.
• Communicate effectively with internal and external stakeholders (policyholders, claimants, doctors, nurses, insurers) to ensure customer satisfaction.
• Investigate, evaluate and settle claims efficiently and timely, identifying questionable claims.
• Ensure claims are assessed per policy terms & benefits and settled within turnaround times.
• Follow up on pending claims and adhere to SOPs.
• Participate in ad-hoc projects or duties when required.

Skills

Claims processing

Medical terminology

Analytical skills

Communication

Excel/Google Sheets

Job description

About the team

Doctor Anywhere's Operations team plays a vital role in driving the success of our TPA business. Our scope includes end-to-end claims processing, Letter of Guarantee (LOG) issuance, customer service, business processing, and panel network management. We support both virtual and in-person clinical services, ensuring smooth daily operations and swift resolution of any issues. Our focus is on delivering operational excellence and consistently providing a best-in-class customer experience keeping our customers at the heart of everything we do.

About the team

Doctor Anywhere's Operations team plays a vital role in driving the success of our TPA business. Our scope includes end-to-end claims processing, Letter of Guarantee (LOG) issuance, customer service, business processing, and panel network management. We support both virtual and in-person clinical services, ensuring smooth daily operations and swift resolution of any issues. Our focus is on delivering operational excellence and consistently providing a best-in-class customer experience keeping our customers at the heart of everything we do.

About the role

As a Senior Executive, Inpatient Claims, you’ll manage the full lifecycle of inpatient claims, from registration and assessment through to settlement, ensuring every claim is handled fairly, accurately and on time. You’ll be the key point of contact for policyholders, healthcare providers and insurers, so strong judgement and clear communication are just as important as technical claims knowledge. This role suits someone experienced in claims who enjoys investigating the details, works well under pressure, and cares about delivering a smooth experience for members during what is often a stressful time.

This role would be based in Petaling Jaya, Malaysia and supports Singapore claims processing.

What you’ll do

• Handle the administrative functions in the Claims Department including claims registration, claims processing, sending of reminder letters and settlement letters upon claims approval.
• Handle customer service by communicating effectively and promptly with internal and external stakeholders not limited to policyholders/claimants/doctors/nurses/insurers on claims or related work matters, and ensure customer satisfaction in the services provided.
• Investigate, evaluate and settle claims in an efficient and timely manner, further investigating questionable claims to determine policy liability.
• Ensure claims are assessed according to Policy’s terms & benefits and are settled within the agreed turnaround time.
• Ensure that pending claims are followed up and managed on a timely basis.
• Ensure strict adherence to company Standard Operating Procedures.
• Participate in any ad-hoc project(s) or duties when required.

What you’ll bring

• At least 3 years of claims processing experience in Singapore with an insurer, third-party administrator (TPA) or healthcare provider, preferably handling inpatient claims.
• Good understanding of medical terminology, hospital bills and policy terms and benefits.
• Strong analytical skills and sound judgement in assessing claims and spotting irregularities.
• Excellent communication and customer service skills, with the confidence to handle difficult conversations professionally.
• Proficiency in Excel and Google Sheets, plus the ability to manage a high caseload under pressure.

Nice-to-haves

• A nursing or healthcare background.
• Familiarity with group or corporate health insurance and Integrated Shield Plans.

And, whatever the role — our house DNA:

• A start-up attitude — you take full ownership of what you do, put the best tools (AI included) to work to move faster, and you're happy to step out of your comfort zone and take on new challenges.
• Comfortable with ambiguity and quick to learn — you experiment with AI to work smarter, not just harder, because we're not done growing, and heading into uncharted territory is part of the fun.

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 3 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings — including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.

DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,500 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values the diversity of perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future!

Your best career move, ever.

At Doctor Anywhere, we build for everyone — and we hire that way too. We welcome applicants of every background, and we know great people don't always tick every box. If this role excites you, we'd love to hear from you even if your experience doesn't line up perfectly.

Not for you? We have other opportunities that may interest you or someone you know. Visit our careers page — https://doctoranywhere.recruit.omnihr.co/careers — for more.