Executive-Data Enrollment

IA International Assistance Sdn Bhd; Petaling Jaya; On-site; MYR 27,000 - 47,000; Full time

Job summary

IA International Assistance Sdn. Bhd. is seeking a diligent data enrolment officer to manage end-to-end data capture, validation and maintenance of enrolment records.

You will coordinate with internal teams and clients, monitor multiple channels, and ensure timely data processing with a focus on accuracy and continuous improvement.

Qualifications

• Minimum 1–3 years of experience in data entry, data administration, or enrolment operations.

Responsibilities

• Monitor enrolment channels daily (Email, Portal, WhatsApp).
• Process enrolment templates within 1 working day and correct errors.
• Create client databases based on plan setup and benefits.
• Provide monthly enrolment reports to management on schedule.
• Validate data quality and resolve missing or inconsistent information.
• Coordinate with Network Provider team for accurate tagging and data integrity.
• Submit change requests for data system enhancements.
• Follow up on outstanding or incomplete submissions.

Skills

Data Entry

Data Administration

Operations

Enrolment

Customer Administration

Attention to Detail

Education

Diploma in IT, Information Management or Data Management

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

To manage and coordinate the end-to-end data enrolment process, ensuring accurate, complete, and timely capture, validation, and maintenance of enrolment records. The role will work closely with internal teams, clients, and relevant stakeholders to resolve data discrepancies and ensure smooth and efficient enrolment operations.

Key responsibilities

Monitor communication channels (Emails, Portal, WhatsApp) daily from internal and external parties on enrolment related matters.

Monitor the FTP server for electronic transmission of enrolment data from the interested parties.

Process all enrolment templates accordingly and within the turn-around-time of 1 working day and revert to the interested parties on any errors/amendments that need to be done to ensure accuracy of the data.

Creation of database for new/existing clients based on their respective plan setup & benefits.

Continuous update of individual tasks on the productivity report.

Prepare, and provide monthly enrolment reports to management within the required timeline.

Conduct data validation and quality checks to identify missing, incorrect, or inconsistent information.

Work with the Network Provider team to ensure the provider tagging is done accurately and to highlight any errors accordingly.

Create change requests to IT Development on data system enhancements.

Follow up on outstanding information or incomplete submissions.

About you

Diploma in IT, Information Management, Data Management or a related field.

1–3 years of experience in data entry, data administration, operations, enrolment, customer administration, or a similar role.

Excellent Communication skills in Bahasa Malaysia and English.

Strong attention to detail and accuracy.

Adopt a continuous improvement mindset.

Ability to apply common sense to carry out detailed instructions and good problem-solving skills.

Good knowledge of MS Office package which includes Word, Outlook, Excel, PowerPoint.

Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Ethics, Professionalism, Attendance/Punctuality, Dependability.

About us

IA International Assistance Sdn. Bhd. is located at Unit I/J-5, Sunway PJ51a, Jalan SS9A/19, KG Baru Sungai Way, 47300 Petaling Jaya, Selangor, Malaysia.

About IA International Assistance

IA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.

We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.

The Mission

To provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.

The Vision

To fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.

About IA International Assistance

IA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.

We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.

The Mission

To provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.

The Vision

To fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.