Senior Executive, Account Management (E-commerce)

AnyMind Group; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Annual Performance Bonus

Office at KL Eco City

Job summary

AnyMind Group in Kuala Lumpur is seeking a Senior Account Executive (E-commerce) to manage client accounts, uncover growth opportunities, and translate data into actionable online sales strategies. You will engage clients, prepare performance reports, and collaborate with internal teams to deliver campaigns that drive revenue while maintaining high satisfaction and strong relationships.

The role offers exposure to advanced AI tools, a dynamic office environment at KL Eco City, and competitive

Qualifications

• Minimum 1–3 years of e-commerce experience.
• Bachelor’s Degree in Business, Marketing, E-commerce, or related field.
• Commercial mindset with data-driven approach.
• Strong English communication and relationship skills.

Responsibilities

• Account Operations & Client Engagement
• Prepare client presentations, performance reports, and reviews
• Track timelines and ensure SLAs and deliverables
• Deliver growth recommendations and optimize campaigns
• Identify upsell or cross-sell opportunities
• Collaborate with internal teams to execute campaigns
• Communicate briefs to stakeholders clearly

Skills

E-commerce experience

Analytical mindset

Communication skills

Client relationships

Education

Bachelor's degree in Business/Marketing/E-commerce

Job description

As a Senior Account Executive (E-commerce), you’ll work closely with brands and Key Account Managers to manage client accounts, uncover growth opportunities, and turn data into strategies that drive online sales. You’ll be involved in client engagement, performance analysis, growth planning, and commercial opportunities, while collaborating with internal teams to bring campaigns and ideas to life. If you’re commercially driven, data-savvy, organised, and love working with clients, we’d love to have you on the team!

What You'll Do

• Account Operations & Client Engagement
• Act as a reliable point of contact for day-to-day client communications, ensuring high client satisfaction and positive NPS.
• Assist Key Account Managers in preparing client presentations, performance reports, and regular business reviews.
• Track project timelines, update status reports, and ensure all contractual SLAs and day-to-day operational deliverables are met.
• Growth Strategy & Commercial Execution
• Deliver expert recommendations on growth levers, campaign strategies, and promotional plans to optimize clients' online sales.
• Conduct in-depth research on client performance, market trends, and competitor activity across e-commerce channels.
• Analyze platform data and client insights to identify upsell or cross-sell opportunities for AnyMind Group’s tech and service solutions.
• Collaborate with Key Account Managers to drive account retention, performance improvement, and long-term revenue growth.
• Cross-Functional Collaboration
• Work closely with internal operations, customer service, digital marketing, and product teams to ensure seamless execution of client campaigns.
• Clearly communicate client briefs, agendas, and feedback to internal stakeholders to keep projects on track.

Who You Are

• Experience: Minimum 1–3 years of e-commerce experience, preferably with an e-commerce enabler, brand, or platform.
• Education: Bachelor’s Degree in Business, Marketing, E-commerce, or a related field.
• Commercial Mindset: Performance-driven, analytical, and comfortable working with e-commerce data and metrics to solve business challenges.
• Communication & Relationship Skills: Strong interpersonal skills with high empathy, flexibility, and fluency in English (both written and spoken).

Why You'll Love It

• Advanced AI tools for all positions
• Creative office at KL ECO CITY.
• Competitive Salary
• Performance Review (2 times per year)
• Annual Performance Bonus
• Annual Paid Leave
• Marriage, Compassionate, and Parental Leaves
• Health Insurance
• Social Security
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
• TGIF and other fun events at office