Senior Key Account Manager (E-commerce)

intrepid.asia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive insurance

Ample leave

Career progression opportunities

Job summary

Intrepid.asia in Kuala Lumpur is seeking a Senior Key Account Manager to oversee client relationships and drive online sales. This role will focus on developing growth strategies and managing cross-functional teams to meet brand performance goals.

The ideal candidate will possess a university degree, be fluent in English and Malay, and have a minimum of 4 years of experience in eCommerce. You will work with ambitious brands and have opportunities for career progression.

Qualifications

• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform.
• Experience in FMCG category or merchandising is a plus.
• Ability to develop brand e-commerce strategy and translate this into plans.

Responsibilities

• Grow account NMV and revenue.
• Build strong relationships with counterparts.
• Manage cross-functional teams to drive brand performance.

Skills

Fluent in English

Proficient in Malay

Experience in Ecommerce

Strong interpersonal skills

Analytical skills

Project management

Education

University degree

Tools

Excel

PowerPoint

Job description

The part you will play

A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

As a Senior Key Account Manager you will take charge of

• Grow account NMV and revenue
• Build strong relationships with your brand and platform counterparts
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands
• Develop annual growth plans and activation calendars and campaign proposals
• Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat)
• Ensure all brand / store KPIs are met
• Collaborate on onboarding and growth plans for new brands
• Collaborate with management on NMV goals, planning and forecasting
• Work together with Intrepid leadership to ensure account retention and growth
• Coach and develop junior team members

What we are looking for - the ideal profile

• University degree
• Fluent in English and Malay, ideally proficient in Mandarin
• Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
• Experience in the FMCG category or merchandising will be an added advantage
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyze data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

In return, you will be getting

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in‑house teams. In this role, you will have the most holistic overview of all facets of driving a successful e‑commerce business
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts
• Competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace