Key Account Manager

intrepid.asia; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive insurance

Ample leave

Career progression opportunities

Job summary

Intrepid Asia is seeking a Key Account Manager in Kuala Lumpur, Malaysia. The role involves managing and growing e-commerce business for brands across platforms. Candidates should have 2-3 years of experience in e-commerce, strong interpersonal skills, and the ability to develop strategies for growth. Intrepid Asia offers a dynamic work culture focused on continuous learning, competitive compensation, and opportunities for progression. The position emphasizes collaboration and data-driven decision-making for brand success.

Qualifications

• Min 2-3 years of relevant work experience in Ecommerce.
• Strong interpersonal, relationship and communication skills.
• Ability to develop ecommerce strategy and annual plans.

Responsibilities

• Manage and grow ecommerce business across platforms.
• Develop strategies to increase NMV and overall revenue.
• Build and maintain relationships with key account clients.

Skills

Ecommerce experience

Interpersonal skills

Analytical skills

Project management

Digital marketing

Tools

Excel

PowerPoint

Job description

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients’ commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand’s main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of e-commerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful. You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.

Responsibilities

• Grow Account NMV and Revenue:
  • Develop and implement strategies to increase the Net Merchandise Value (NMV) and overall revenue of key accounts.
  • Analyze sales data and market trends to identify opportunities for growth and optimization.
  • Conduct monthly, weekly and post mortem business reviews to assess account performance and identify areas for improvement.
  • Utilize data to identify trends, opportunities, and areas for improvement within key accounts.
  • Provide actionable insights and recommendations based on data analysis to drive account growth.
  • Ensure all brand / store KPIs are met.
• Promo Planning / Alignment:
  • Develop and execute promotional plans in collaboration with marketing and sales teams.
  • Ensure alignment of promotional activities with overall business goals and account strategies.
  • Coordinate with internal stakeholders to ensure seamless execution of promotions.
• Client Coordination:
  • Build and maintain strong relationships with key account clients.
  • Address client inquiries and concerns promptly, ensuring high levels of satisfaction.
  • Understand client needs and work to exceed their expectations.
• Platform Coordination:
  • Act as the primary liaison between the company and platform partners, ensuring smooth communication and collaboration.
  • Coordinate platform-specific activities and initiatives to maximize account performance.
• Cross-Functional Team Coordination:
  • Collaborate with various internal teams, including customer experience (CX), operations (Ops), Graphic Design (GD), finance, to ensure cohesive account management.
  • Facilitate communication and cooperation among cross-functional teams to support account goals.
  • Coach and develop junior team members.

Qualifications

• Min 2-3 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.
• Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans.
• Experience in developing digital / ecommerce campaign plans.
• Analytical skills to analyze data and make performance improvement suggestions.
• Project management experience.
• Good Excel and PowerPoint skills.

Benefits

• We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e‑commerce business.
• From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities.
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact.
• Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts.

Culture & Growth

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your ‘standard’ job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head‑on as one. We put our best into the work but we balance it with fun, whether that is through team lunches, after‑work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face‑to‑face sessions, coaching and our very own Intrepid Academy. On top of that, real‑world experience such as leading clients, working with advanced tech, and mastering best‑in‑class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever‑expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.