Senior E-commerce Operation Executive – Marketplace

BAOZUN MALAYSIA SDN. BHD.; Shah Alam; On-site; MYR 89,000 - 123,000; Full time

Job summary

Baozun Malaysia Sdn. Bhd. is seeking a Senior E-commerce Operation Executive to run daily marketplace operations for brand accounts across major platforms.

You will manage seller centre execution, platform compliance, and campaign performance, translating data into actionable marketing recommendations in a fast-paced setting. Ideal candidates have 2–3 years of marketplace experience, excel in Excel and PowerPoint, and can communicate fluently in English and Mandarin.

Qualifications

• Diploma or higher in a relevant field or equivalent qualification.
• Fluent in English and Mandarin to liaise with clients.
• Strong business analysis experience translating data into recommendations.

Responsibilities

• Own marketplace seller centre operations for brand accounts, including listings and promotions.
• Coordinate with marketplace KAMs on requirements, promotions, and health metrics.
• Analyze traffic, sales and campaigns to identify gaps and drivers.
• Provide data-backed ROI recommendations for marketing and spending.
• Plan and track promotion events end-to-end with reporting and ROI evaluation.
• Ensure content publishing and product tagging are accurate across platforms.
• Maintain dashboards on inventory, launches, sales and traffic; report performance daily/weekly/monthly.

Education

Diploma or above in a relevant field

Tools

Excel

PowerPoint

Job description

Senior E-commerce Operation Executive – Marketplace

Baozun Malaysia is seeking an Senior E-commerce Operation Executive to run day-to-day marketplace operations for brand accounts across major marketplace platforms. The person will own marketplace seller centre execution, platform compliance, and campaign performance, and must be able to translate data into sound recommendations on marketing and campaign investment. He/she is technology savvy, analytically rigorous, and comfortable managing relationships with marketplace key account teams and brand stakeholders under a fast-paced, deadline-driven environment.

Key Responsibilities:

• Own marketplace seller centre operations for assigned brand accounts: product listing, promotions setup, inventory planning, and platform compliance.
• Communicate directly with marketplace key account managers on platform requirements, promotion slots, ranking/visibility issues, and platform health.
• Communicate with the brand representative to understand their needs and translate them into marketplace execution.
• Business analysis: analyse traffic, sales, and campaign data across markets to diagnose performance gaps and identify drivers.
• Provide sound, data-backed recommendations on marketing and campaign investment, including expected ROI, to guide promotion and media spend decisions.
• Promotion support: plan, set up, and track marketplace promotion events end-to-end, including reporting, post‑campaign analysis, and ROI evaluation, and code generation.
• Product validation: match inbound reports vs bookings and verify activations performance through system tools.
• Daily support: validate SKU activation readiness using multiple data sources, reconciling discrepancies between them rather than taking any single source at face value.
• Content publishing: assist the internal team to prepare and publish content for all supported platforms.
• Product tagging: update product tagging and ensure compliance accuracy.
• Site health monitoring: track and monitor platform health for a seamless consumer experience.
• Reporting: maintain dashboards covering inventory availability, product launch, sales, and traffic; present shop performance to the client on a daily, weekly, and monthly cadence.
• Perform ad hoc projects assigned by Managers.

About You:

• Diploma or above in a relevant field of study, or equivalent level qualifications.
• Preferably 2–3 years of relevant experience, with prior marketplace platform experience (e.g. Zalora, Shopee, Lazada) strongly preferred over website/CMS-only experience.
• Proficient in both English and Mandarin to facilitate effective communication with our clients.
• Demonstrated ability to do business analysis and translate data into a recommendation; able to size a campaign’s ROI beyond day to day execution.
• Proficient in Microsoft Excel (comfortable reconciling data across multiple sources/sheets) and Microsoft PowerPoint.
• Effective interpersonal and communication skills, able to manage a marketplace KAM relationship independently.
• Strong analytical skills and attention to detail.
• Strong ability to work under pressure and handle tight deadlines.
• Passionate about the fast‑paced and challenging nature of the e‑commerce industry.