Senior E-commerce Executive

The Goodnite; Kapar; On-site; MYR 96,000 - 144,000; Full time

Benefits offered by this job

Medical benefits

Staff purchase privileges for company 

Annual dinner

Job summary

The Goodnite in Malaysia is seeking a hands-on Shopify and e-commerce specialist to manage daily operations, maintain the store, and drive performance. You will optimize the Shopify platform, monitor key metrics, and implement improvements across SEO, apps and CRM initiatives.

You will also prepare monthly reports, analyze customer behavior, and contribute to growth through data-driven decisions and ongoing enhancements to the online store.

Qualifications

• Degree in e-commerce, digital marketing, business, IT or related field.
• Minimum 3 years in e-commerce, preferably with hands-on Shopify experience.
• Proficient in Shopify, GA4, basic SEO, and e-commerce performance reporting.

Responsibilities

• Manage daily operations, maintenance and performance of the Shopify site.
• Monitor sales, traffic, conversion rate, AOV and customer behaviour.
• Identify performance gaps and implement improvements.
• Manage Shopify apps and integrations; coordinate with developers as needed.
• Support CRM and customer retention initiatives: abandoned cart recovery, upselling, cross-selling.
• Perform SEO optimisation to boost organic traffic and product visibility.
• Conduct competitor and market research for growth opportunities.
• Prepare monthly Shopify performance reports with insights and actions.

Skills

Shopify experience

Analytical skills

Problem solving

Ownership mindset

Education

Bachelor's or Diploma in relevant field

Tools

Shopify

GA4

SEO basics

CRM systems

Marketing automation tools

Shopify apps

Job description

Requirement

• Diploma or Bachelor’s Degree in E-Commerce, Digital Marketing, Business, IT, or a related field.
• Minimum 3 years of relevant working experience in e-commerce, preferably with hands‑on Shopify experience.
• Proficient in Shopify, Google Analytics 4 (GA4), basic SEO, and e-commerce performance reporting.
• Knowledge of CRM systems, marketing automation tools, and Shopify apps will be an added advantage.
• Strong analytical and problem‑solving skills, with the ability to identify performance gaps and recommend suitable improvements.
• Able to work independently, take ownership of assigned tasks, and manage the Shopify platform effectively.

Responsibility

• Manage the daily operations, maintenance, and overall performance of the Shopify e-commerce website.
• Monitor and analyse key e-commerce metrics, including sales performance, website traffic, conversion rates, average order value, and customer behaviour.
• Identify website and sales performance issues, recommend improvement strategies, and implement suitable actions to improve overall e-commerce performance.
• Manage Shopify apps and integrations, and coordinate with developers or service providers to resolve website issues and implement new features.
• Support CRM and customer retention initiatives, including abandoned cart recovery, repeat purchases, upselling, and cross‑selling activities.
• Perform SEO optimisation to improve organic traffic, search engine rankings, and product visibility.
• Conduct competitor and market research to identify emerging trends, customer preferences, and new e-commerce growth opportunities.
• Prepare monthly Shopify performance reports highlighting key findings, performance trends, issues, and recommended action plans.

Benefits

• Medical benefits.
• Staff purchase privileges for company products.
• Annual dinner.