RM 8k Mandarin Speaker Digital Commerce & Growth Specialist at KL

NexPIPO; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an E-commerce and CRO Specialist to own Shopify storefront performance and CRO testing. You will drive product launches, homepage updates and UX improvements, while partnering with a CRO agency to optimise customer journeys and conversions.

The role requires managing dashboards, conducting quality checks, and translating data into actionable recommendations. Mandarin and English fluency are essential in a fast-paced e-commerce context.

Qualifications

• 3 to 4 years of experience managing Shopify or other e-commerce platforms.
• Experience with CRO tools such as Google Optimize, Varify, Intelligems, or Shoplift.
• Strong analytical skills with familiarity in GA4 and data visuals.
• Experience using AI tools for content creation and analysis.
• Solid understanding of the e-commerce customer journey and UX best practices.
• Knowledge of SEO, AEO, and GEO principles and best practices.
• Proficient in Mandarin (spoken and written) and English (spoken and written).
• Meticulous attention to detail with strong operational and organisational skills.
• Proactive mindset with the ability to problem-solve independently.
• Comfortable working in a fast-paced and evolving environment.
• Knowledge of HTML, CSS, or Shopify Liquid is an advantage.
• Familiarity with Figma, Notion, or ClickUp is an advantage.

Responsibilities

• Shopify Store Management.
• Monitor and maintain Shopify channel dashboards and sales reports.
• Conduct daily quality checks across homepage, collection, and product pages.
• Create and manage homepage content, collection pages, product listings, and promotional banners.
• Maintain a consistent and seamless shopping experience across all devices.
• Identify and resolve bugs or store performance issues promptly.
• Collaborate with creative and product teams to launch new products and promotions.
• Recommend improvements to site navigation, page layout, and product content.
• Monitor and update CRO dashboards including heatmaps, scroll maps, session recordings, and test results.
• Analyse sales data, behavioural analytics, customer feedback, and product reviews to uncover optimisation opportunities.
• Research CRO best practices from leading direct-to-consumer brands.
• Ideate, plan, and propose CRO experiments across web UX, messaging, layout, and call-to-action elements.
• Build, execute, and quality-assure CRO tests using testing tools such as Google Optimize, Convert, or Intelligems.
• Analyse test results and translate findings into clear, actionable recommendations.
• Manage and liaise with the CRO agency partner to coordinate testing roadmaps and priorities.

Skills

Analytical skills

English proficiency

Mandarin proficiency

Problem-solving

Attention to detail

Tools

Google Optimize

Varify

Intelligems

Shoplift

GA4

Shopify analytics

Data visualisation tools

AI tools (ChatGPT, Gemini)

HTML/CSS/Shopify Liquid

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you the kind of person who gets excited about tweaking a button and watching conversion rates climb? Do you love a good dashboard, obsess over customer journeys, and quietly celebrate when your A/B test wins by 3.47%?

We deliver joy through flowers and gifts, but behind the petals is a sharp, scrappy team that takes e-commerce seriously. We are looking for an E-commerce and CRO Specialist to own two critical things: keeping our Shopify storefront polished, fast, and high-performing, and running conversion tests that turn more visits into happy customers.

You will manage everything from product launches to homepage updates, UX improvements to data deep dives. You will also work with our CRO agency partner to run strategic tests that improve how customers browse, decide, and buy. If you are equal parts organised and curious, and you love turning insights into results, this role is for you.

Job Responsibilities

• Shopify Store Management
• Monitor and maintain Shopify channel dashboards and sales reports
• Conduct daily quality checks across homepage, collection, and product pages
• Create and manage homepage content, collection pages, product listings, and promotional banners
• Maintain a consistent and seamless shopping experience across all devices
• Identify and resolve bugs or store performance issues promptly
• Collaborate with creative and product teams to launch new products and promotions
• Recommend improvements to site navigation, page layout, and product content
• Monitor and update CRO dashboards including heatmaps, scroll maps, session recordings, and test results
• Analyse sales data, behavioural analytics, customer feedback, and product reviews to uncover optimisation opportunities
• Research CRO best practices from leading direct-to-consumer brands
• Ideate, plan, and propose CRO experiments across web UX, messaging, layout, and call-to-action elements
• Build, execute, and quality-assure CRO tests using testing tools such as Google Optimize, Convert, or Intelligems
• Analyse test results and translate findings into clear, actionable recommendations
• Manage and liaise with the CRO agency partner to coordinate testing roadmaps and priorities

Requirements

• 3 to 4 years of experience managing Shopify or other e-commerce platforms
• Experience with CRO tools such as Google Optimize, Varify, Intelligems, or Shoplift
• Strong analytical skills with familiarity in GA4, Shopify analytics, and data visualisation tools
• Experience using AI tools such as ChatGPT or Gemini for content creation and analysis
• Solid understanding of the e-commerce customer journey and UX best practices
• Knowledge of SEO, AEO, and GEO principles and best practices
• Proficient in Mandarin (spoken and written) — required for internal communication and content creation for the Chinese-speaking market
• Proficient in English (spoken and written)
• Meticulous attention to detail with strong operational and organisational skills
• Proactive mindset with the ability to problem-solve independently
• Comfortable working in a fast-paced and evolving environment
• Knowledge of HTML, CSS, or Shopify Liquid is an advantage
• Familiarity with tools such as Figma, Notion, or ClickUp is an advantage