E-commerce Executive

The Goodnite; Kapar; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Medical benefits

Staff purchase privileges

Annual dinner

Job summary

The Goodnite is seeking an experienced e-commerce professional to oversee the Shopify store, driving performance through analytics, SEO, and CRM-driven retention initiatives.

You will monitor sales metrics, optimize site performance, manage apps, and coordinate with developers to implement new features. A 3+ year background in e-commerce and hands-on Shopify experience are essential.

Qualifications

• Bachelor’s or Diploma in a related field (E-Commerce, Digital Marketing, Business, IT).
• 3+ years in e-commerce, preferably with hands-on Shopify experience.
• Proficient in Shopify, GA4, basic SEO, and e-commerce performance reporting.
• Knowledge of CRM systems and marketing automation tools is a plus.
• Strong analytical and problem-solving skills; identify gaps and suggest improvements.
• Able to work independently and manage the Shopify platform effectively.

Responsibilities

• Operate daily Shopify site activities, maintenance, and overall performance.
• Monitor key metrics: sales, traffic, conversion rate, AOV, customer behavior.
• Identify issues, recommend and implement improvements to boost performance.
• Manage Shopify apps/integrations; coordinate with developers/service providers for fixes/new features.
• Support CRM and retention efforts: cart recovery, repeat purchases, upselling, cross-selling.
• Perform SEO optimization to improve organic traffic and product visibility.
• Conduct market research to spot trends and growth opportunities.
• Prepare monthly performance reports highlighting findings and actions.

Skills

Analytical thinking

Ownership & accountability

Independent worker

Problem solving

Education

Bachelor’s/Diploma in E-Commerce / Digital Marketing / Business / IT

Tools

Shopify

Google Analytics 4 (GA4)

CRM systems

Marketing automation tools

Job description

Requirement

• Diploma or Bachelor’s Degree in E-Commerce, Digital Marketing, Business, IT, or a related field.
• Minimum 3 years of relevant working experience in e-commerce, preferably with hands‑on Shopify experience.
• Proficient in Shopify, Google Analytics 4 (GA4), basic SEO, and e-commerce performance reporting.
• Knowledge of CRM systems, marketing automation tools, and Shopify apps will be an added advantage.
• Strong analytical and problem‑solving skills, with the ability to identify performance gaps and recommend suitable improvements.
• Able to work independently, take ownership of assigned tasks, and manage the Shopify platform effectively.

Responsibility

• Manage the daily operations, maintenance, and overall performance of the Shopify e-commerce website.
• Monitor and analyse key e-commerce metrics, including sales performance, website traffic, conversion rates, average order value, and customer behaviour.
• Identify website and sales performance issues, recommend improvement strategies, and implement suitable actions to improve overall e-commerce performance.
• Manage Shopify apps and integrations, and coordinate with developers or service providers to resolve website issues and implement new features.
• Support CRM and customer retention initiatives, including abandoned cart recovery, repeat purchases, upselling, and cross‑selling activities.
• Perform SEO optimisation to improve organic traffic, search engine rankings, and product visibility.
• Conduct competitor and market research to identify emerging trends, customer preferences, and new e-commerce growth opportunities.
• Prepare monthly Shopify performance reports highlighting key findings, performance trends, issues, and recommended action plans.

Benefits

• Medical benefits.
• Staff purchase privileges for company products.
• Annual dinner.