Operations & Customer Success Lead

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is seeking a Group Operations Executive to deliver market-leading service and build strong customer relationships. The ideal candidate will have a Bachelor's degree in a related field and proficiency in data analysis tools. Responsibilities include achieving productivity targets, supporting team culture, and contributing to customer satisfaction. This role offers opportunities for professional development.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field is required.
• Proficiency in data analysis tools and familiarity with compliance and regulatory requirements are preferred.

Responsibilities

• Set and achieve high targets for productivity and quality standards.
• Build and maintain excellent customer relationships.
• Support colleagues with administrative tasks.
• Contribute to a positive team culture with a focus on customer service.
• Achieve competency and seek progression opportunities.

Skills

Data analysis tools proficiency

Customer relationship management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Bachelor’s degree in Finance

Related field degree

Job description

A leading financial services provider in Kuala Lumpur is seeking a Group Operations Executive to deliver market-leading service and build strong customer relationships. The ideal candidate will have a Bachelor's degree in a related field and proficiency in data analysis tools. Responsibilities include achieving productivity targets, supporting team culture, and contributing to customer satisfaction. This role offers opportunities for professional development.