Customer Service Team Leader — Malaysia

Avnet; Subang Jaya; On-site; MYR 72,000 - 96,000; Full time

Job summary

Avnet is seeking an Assistant Manager – Customer Service in Subang Jaya, Malaysia. This role involves leading the customer service team to ensure high-quality service delivery and operational discipline. The successful candidate will focus on supporting strategic accounts, driving performance metrics, and improving customer experience. Ideal applicants will possess solid experience in customer service within a B2B setup, along with strong leadership capabilities and a proactive approach in identifying process improvements.

Qualifications

• Proven track record in customer service operations.
• Ability to step up to team leadership with minimal supervision.
• Solid experience in B2B or distribution environments.

Responsibilities

• Lead the team to deliver high-quality service.
• Ensure timely handling of customer queries and orders.
• Drive key metrics including SLA and productivity.
• Simplify processes and ensure compliance.

Skills

Customer service operations

Team leadership

Process improvement

Stakeholder management

Job description

Avnet is seeking an Assistant Manager – Customer Service in Subang Jaya, Malaysia. This role involves leading the customer service team to ensure high-quality service delivery and operational discipline. The successful candidate will focus on supporting strategic accounts, driving performance metrics, and improving customer experience. Ideal applicants will possess solid experience in customer service within a B2B setup, along with strong leadership capabilities and a proactive approach in identifying process improvements.