Senior Customer Service Executive

Nilai Apparel Gift & Souvenir; Negeri Sembilan; On-site; MYR 56,000 - 78,000; Full time

Benefits offered by this job

Maternity leave

Promotion opportunities

Job summary

Nilai Apparel Gift & Souvenir in Nilai, Malaysia, is seeking a Senior Customer Service staff to drive sales growth and enhance brand visibility. You will collaborate with sales and marketing to develop strategies that maximize revenue and strengthen market presence.

You will greet customers, process orders, assist with customization, handle payments, resolve complaints, and coordinate with technical teams on printing processes.

Qualifications

Responsibilities

• Greet and assist customers in person, over the phone, or online.
• Take and process customer orders accurately; assist with customization.
• Answer questions about materials, printing techniques, and customization options; troubleshoot issues.
• Inspect finished products for quality; promote products; upsell related items.
• Handle payments and provide invoices; manage records and inventories.

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking for Senior Customer Service staff at Nilai Apparel Gift & Souvenir, you will play a pivotal role in driving sales growth and enhancing brand visibility. You will collaborate closely with the sales and marketing teams to develop and execute strategies that maximize revenue opportunities and strengthen our market presence.

Key Responsibilities:

1. Customer Interaction

• Greet and assist customers in person, over the phone, or online.
• Understand customer needs and provide product recommendations.
• Guide customers through the sublimation printing process.

2. Order Management

• Take and process customer orders accurately.
• Assist customers in customizing designs or selecting templates.
• Ensure orders are completed and delivered on time.

3. Technical Support

• Answer questions about materials, printing techniques, and customization options.
• Troubleshoot minor issues with designs or orders (e.g., file compatibility, resolution issues).
• Communicate complex issues to technical teams when necessary.

4. Quality Control

• Inspect finished products for quality and accuracy.
• Promote the shop’s services and products (e.g., custom mugs, apparel, phone cases).
• Upsell or cross-sell related products.
• Handle payments and provide invoices.
• Handle complaints or problems professionally.
• Offer solutions, such as reprints or refunds, when necessary.

7. Administrative Duties

• Maintain records of customer interactions and orders.
• Manage inventory and report low-stock items.
• Update the shop's database with customer details and order histories.

Join Nilai Apparel team and be part of a passionate and innovative company dedicated to delivering exceptional printing solutions to clients worldwide.

Job Type: Full-time

• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Nilai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How soon can you join us? Please inform us your notice period.