Senior Customer Service Executive

Randstad Malaysia; Kuala Lumpur; On-site; MYR 73,000 - 100,000; Full time

Job summary

Randstad Malaysia seeks a Senior Customer Service Executive to manage full client journeys and complex regulatory workflows, delivering end-to-end service.

You will address inquiries across omnichannel platforms, log updates, and drive 40–60 accounts with disciplined follow-ups and timely responses.

The role requires a Bachelor’s degree, 2–4 years of relevant experience, fluency in Bahasa Malaysia and English, a Class D licence, and CRM familiarity.

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, Law, or a related field.
• 2–4 years experience in customer service, case management, claims administration, or regulatory liaison environments.
• Fluency in written and spoken Bahasa Malaysia and English.
• Active Class D driving licence for on-site visits.
• Familiarity with CRM platforms and digital productivity tools; meticulous documentation.

Responsibilities

• Address inbound customer enquiries across omnichannel platforms and log case updates in internal systems.
• Manage pipelines for 40–60 client accounts with timely follow-ups and adherence to response times.
• Present approved commercial offers to clients and conduct professional negotiations.
• Coordinate with operations and road transport authorities for deregistration, biometrics, and documentation.
• Resolve non-standard cases involving legal restrictions or estate administration before final certificates.

Skills

Customer service

Case management

Regulatory liaison

English

Bahasa Malaysia

CRM platforms

Education

Bachelor's degree

Tools

CRM software

Job description

about the company.

An established automotive environmental solutions organisation in Malaysia, our client leads the market in sustainable vehicle lifecycle management and statutory disposal compliance. They champion employee development within an encouraging work culture, offering comprehensive operational training and clear pathways for structured career progression.

about the job.

As a Senior Customer Service Executive, you will manage comprehensive client journeys and navigate complex regulatory workflows to deliver seamless end-to-end service.

• Address inbound customer enquiries across omnichannel platforms, qualifying vehicle details and logging case updates within internal workflow systems.
• Drive active case pipelines of 40 to 60 client accounts concurrently, maintaining a rigorous follow-up cadence and adhering strictly to established response timeframes.
• Present approved commercial offers to clients, facilitating transparent consultations and navigating case-specific negotiations with professional care.
• Coordinate with operations and road transport authorities to process statutory vehicle deregistration, verify biometric submissions, and track official documentation.
• Resolve non-standard case scenarios involving legal restrictions, corporate-owned assets, or estate administration before issuing final certificates and closing files.

skills and experience required.

• Bachelor's degree in Business Administration, Communications, Marketing, Law, or a relevant academic discipline.
• 2 to 4 years of proven experience in customer service, case management, claims administration, or regulatory liaison environments.
• Professional fluency in written and spoken Bahasa Malaysia and English to liaise confidently with statutory bodies and diverse clients[cite: 2, 5].
• Possession of an active Class D driving licence to facilitate regular on-site visits to transport regulatory offices.
• Sound familiarity with CRM platforms and digital productivity tools, accompanied by meticulous verification skills for complex legal documentation.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree