Senior Customer Analytics Specialist

RHB Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

RHB Banking Group seeks a data analytics professional to generate insights from granular data and drive analytics-driven opportunities. You will coach junior staff and collaborate with retail, marketing, distribution, data providers, and analytic modellers to improve deliverables and impact.

The role emphasizes analytical thinking, data-driven storytelling, and a proactive approach to identifying opportunities within the bank's customer base across APAC regions.

Qualifications

• Experience generating analytics insights from granular data points.
• Coach junior staff to improve technical and deliverable quality.
• Strong analytical skills to understand customers, opportunities and impact.

Responsibilities

• Drive execution of new opportunities with retail business, marketing, distribution, data providers and analytic modellers.
• Adopt and execute advanced analytics practices to deepen the quality of insights and campaign leads.

Skills

Data analytics

Leadership coaching

Analytical thinking

Cross-functional coordination

Job description

• Well-versed in using data generation tools to perform day-to-day tasks such as generating analytics insights and campaign leads opportunities and fulfillments from granular data points.
• Coach junior staff to improve their technical and method of preparing analytical/ campaign deliverables and supervise their work quality and efficiency.
• Possess good analytical skills to conduct new analysis in understanding customers, its impact and opportunities.
• Good coordination skills to drive the execution of new opportunities with retail business, retail marketing, retail distribution, data providers and analytic modellers.
• Adopt and execute advance analytics practices to deepen the quality of insights and campaign leads.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.

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