Customer Analytics Specialist

RHB Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Bank Berhad is seeking an analytics-focused professional in Kuala Lumpur to produce insights and drive analytics adoption across teams. You will work with SAS and analytics tools to transform granular data into actionable campaign leads while ensuring data quality and accuracy.

You will collaborate with retail, marketing, and data providers to implement new analytics opportunities and support continuous improvement in data sourcing and modeling capabilities.

Qualifications

• Bachelor degree in quantitative background (Statistics, Decision Management, Computing with Statistics) or familiar in using statistical tools (SPSS, SAS, SQL).
• Fresh graduate or less than 2 years work experience in MIS, campaign leads generation or Business Intelligence environment.
• Problem solving, analytical and enjoys data exploration.
• Ability to collaborate with stakeholders across different business levels to align on requirements.

Responsibilities

• Produce analytical deliverables using SAS / Analytics Tools and drive analytics adoption with Tribes members.
• Assist Chapter Lead to engage stakeholders to improve data sources and apply advanced analytics to uncover opportunities.
• Generate analytics insights and campaign leads opportunities from granular data with quality and accuracy.
• Coordinate with retail business, marketing, distribution, data providers and analytic modelers to drive execution of opportunities.

Skills

Problem solving

Analytical thinking

Data exploration

Communication

Stakeholder collaboration

Education

Bachelor Degree in quantitative field

Tools

SPSS

SAS

SQL

Job description

Primary Objective

Produce analytical deliverables using SAS / Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. Assist Chapter Lead to engage stakeholders to produce continuous improvement in acquiring new data sources and applying advance analytics capabilities to uncover hidden opportunities.

Key Responsibilities

Well-versed in using data generation tools to perform day-to-day tasks such as generating analytics insights and campaign leads opportunities and fulfillments from granular data points with quality and accuracy. Possess basic analytical skills to conduct new analysis in understanding customers, its impact and opportunities. Good coordination skills to drive the execution of new opportunities with retail business, retail marketing, retail distribution, data providers and analytic modelers. Adopt and execute advance analytics practices to deepen the quality of insights and campaign leads.

Requirements

Bachelor Degree - Bachelor degree in quantitative background (Statistics, Decision Management, Computing with Statistics) or familiar in using statistical tools (SPSS, SAS, SQL) Fresh graduate or less than 2 years work experience in MIS, campaign leads generation or Business Intelligence environment. Possess skillset of problem solving, analytical and enjoys data exploration. Problem solving skill to support data accuracy and issue resolution. Highly adaptable and able to respond to change fast Ability to collaborate with stakeholder across different business level to align on the same requirements. Ability to communicate opinions or views clearly.

About RHB

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars; RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.