APAC Senior Account Manager

Salt; Kuala Lumpur; On-site; MYR 150,000 - 280,000; Full time

Job summary

Salt Malaysia is seeking a Senior Account Manager to oversee key APAC enterprise accounts and drive value from our SaaS platform. This role is relationship-led with a strong commercial element, partnering with customers to understand their business and how they use the platform.

You will manage senior stakeholders, lead reviews, champion renewals and identify upsell opportunities, working closely with Sales, Product and Support to ensure ongoing adoption across engineering, oil & gas, energy,

Qualifications

• Strong background in enterprise account management, B2B SaaS or enterprise software.
• Experience managing complex customers and growing existing accounts.
• Industry experience across engineering, oil & gas, energy, chemicals, utilities or construction.

Responsibilities

• Managing a portfolio of high-value enterprise accounts across APAC
• Building relationships across multiple stakeholders and senior decision-makers
• Driving retention, renewals and continued product adoption
• Identifying opportunities for upsell, cross-sell and account growth
• Leading regular business reviews and strategic conversations with customers
• Working with Sales, Product and Support to ensure customers see value
• Managing commercial discussions and procurement environments

Skills

Enterprise account management

B2B SaaS

Relationship building

Job description

There are industries where the work behind the scenes is just as critical as what happens on the front line. Engineering, energy, oil & gas, chemicals, utilities and construction are built around thousands of documents, drawings, processes and people working across complex projects. When information is difficult to manage, access or share, it can have a real impact on how businesses operate. My client is a growing SaaS technology business that helps organisations in these engineering-intensive industries manage and work with their critical project information more effectively. Their solutions are used by large organisations to bring structure to complex document environments, improve accessibility and help teams work more efficiently. As the business continues to grow across APAC, they are looking for a Senior Account Manager to look after some of their key regional customers. This is a relationship-led role, but with a strong commercial element. You\'ll become a trusted partner to your customers, understand their business and how they use the platform, and work with them to identify where there is more value to be created.

• Managing a portfolio of high-value enterprise accounts across APAC
• Building strong relationships across multiple stakeholders and senior decision-makers
• Understanding customers\' business processes, challenges and evolving needs
• Driving retention, renewals and continued product adoption
• Identifying opportunities for upsell, cross-sell and account growth
• Leading regular business reviews and strategic conversations with customers
• Working closely with Sales, Product and Support teams to ensure customers continue to see value
• Managing commercial discussions and navigating complex procurement environments

The ideal person will have a strong background in enterprise account management, B2B SaaS or enterprise software, with experience managing complex customers and growing existing accounts. Industry experience will be particularly relevant if you have worked with clients across engineering, oil & gas, energy, chemicals, utilities, construction or other technical environments. More importantly, we\'re looking for someone who enjoys building relationships over time, is commercially minded and can comfortably move between understanding a customer\'s business challenge and finding the right technology solution.

Hiring for similar commercial roles in Malaysia or APAC? Reach out and we\'d love to support your growth. We\'re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.