Senior Cross-Technology Systems Integration Engineer

NTT MSC Sdn Bhd; Selangor; On-site; MYR 150,000 - 210,000; Full time

Job summary

NTT DATA is seeking a Technical Services Cross Technology Systems Integration Specialist (L3) to provide expert technical support to clients on-site and remotely from its Malaysia hub in Selangor. The role requires clear specification writing and backup planning for solutions across Networking, Data Centre, Security, Collaboration, and End User Compute domains.

The incumbent will mentor junior engineers, coordinate team activities, and contribute to design work and documentation.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• CCNP certification with experience in wireless and campus networking solutions, including familiarity with Cisco SDA and DNAC configuration.
• Candidates holding a CCIE certification would be highly preferred.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Skills

Networking

Data Centre

Security

Collaboration

End User Compute

Education

Bachelor's degree in Information Technology or Computing

CCNP certification

CCIE certification

Tools

Cisco SDA (Software-Defined Access)

DNAC (DNA Center)

Job description

NTT DATA is seeking a Technical Services Cross Technology Systems Integration Specialist (L3) to provide expert technical support to clients on-site and remotely from its Malaysia hub in Selangor. The role requires clear specification writing and backup planning for solutions across Networking, Data Centre, Security, Collaboration, and End User Compute domains.

The incumbent will mentor junior engineers, coordinate team activities, and contribute to design work and documentation.