Senior CRM & Loan Origination Systems Analyst

Unison Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Unison Group in Kuala Lumpur seeks an experienced Senior Business Analyst focusing on CRM platforms and Credit Origination/Loan Processing Systems within banking/financial services. You will collaborate with business stakeholders and tech teams to analyze requirements, design functional solutions, and deliver end-to-end digital lending initiatives.

Responsibilities span gathering requirements, preparing BRD/FSD/TDD, supporting SIT/UAT, and ensuring compliance with regulatory requirements while

Qualifications

• Strong experience with CRM systems (Salesforce, Dynamics 365).
• Hands-on experience with Credit Origination / Loan Processing Systems.
• Understanding of banking lending lifecycle (onboarding to loan closure).
• Experience preparing BRD, FSD, TDD, User Stories, Acceptance Criteria.
• REST/SOAP APIs, system integrations, data flow architecture.
• Good SQL skills for data validation and reconciliation.
• Knowledge of SDLC and Agile/Scrum methodologies.
• Excellent stakeholder management and communication skills.
• Proven experience delivering end-to-end digital lending solutions.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Conduct requirement workshops, impact and gap analyses.
• Prepare BRD, FSD, TDD and user stories with acceptance criteria.
• Collaborate with Product Owners, Developers, QA, and Architects.
• Design functional solutions for CRM and loan origination systems.
• Coordinate system integration across CRM, LOS, Core Banking, and 3rd parties.
• Support SIT, UAT, deployment, and post-production support.
• Manage scope, timelines, risks, and stakeholder communications.
• Ensure alignment with regulatory requirements and business goals.
• Participate in Agile ceremonies (Sprint Planning, Grooming, Stand-ups, Reviews, Retrospectives).

Skills

CRM platforms

Credit origination

SQL

APIs (REST/SOAP)

JIRA & Confluence

SDLC & Agile

Stakeholder management

BRD & FSD

User stories

Tools

JIRA

Confluence

Job description

Unison Group in Kuala Lumpur seeks an experienced Senior Business Analyst focusing on CRM platforms and Credit Origination/Loan Processing Systems within banking/financial services. You will collaborate with business stakeholders and tech teams to analyze requirements, design functional solutions, and deliver end-to-end digital lending initiatives.

Responsibilities span gathering requirements, preparing BRD/FSD/TDD, supporting SIT/UAT, and ensuring compliance with regulatory requirements while