Senior Coordinator, Telesales

foodpanda Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Benefits offered by this job

Medical & dental

Lifestyle allowance

Job summary

foodpanda Malaysia Sdn Bhd is hiring for a 100% telesales role. You will sell over the phone, research and contact decision-makers, and strive to meet set KPIs while maintaining accurate documentation and系统 processing.

The role emphasizes outbound outreach, persistence, and strong English communication. Prior telesales experience is welcome, and familiarity with Google apps and Salesforce is a plus. This position suits a target-driven team player committed to fast-paced growth.

Qualifications

• Comfortable making outbound calls via digital communication tools and being on the phone over extended periods.
• Able to communicate in English effectively.
• Strong relationship builder, target-oriented, resilient, and a team player.
• Experience in telesales is an added advantage.

Responsibilities

• Sell on the phone and hit set KPIs.
• Research, reach out to, and speak to decision-makers in a business.
• Be sales-minded and resourceful to hit set KPIs.
• Meet requirements in documentation accuracy, partner approval, and systems processing.
• Keep records of calls and sales in an organized fashion.
• Handle objections with persuasiveness and urgency in a fast-paced environment.

Skills

Outbound calls

Phone sales

English communication

Relationship building

Team player

Tools

Google applications

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the role

This is a 100% telesales role where you will be expected to sell on the phone, research and reach out to decision-makers in businesses, and hit set KPIs. You will meet requirements in documentation accuracy, partner approval, and systems processing, while keeping organized records of calls and sales.

Key responsibilities

Sell on the phone as second nature

Research, reach out to, and speak to the right decision-makers in a business

Be sales-minded and resourceful to hit set KPIs

Meet requirements in documentation accuracy, partner approval, and systems processing

Keep records of calls and sales and note useful information in an organized fashion

Handle objections, demonstrate persuasiveness, instil urgency, and act in a fast-paced fashion

About you

Comfortable making outbound calls via digital communication tools and being on the phone over extended periods of time

Able to communicate in English effectively

Previous telesales experience is an added advantage

Comfortable working with online business tools such as Google applications

Experience with Salesforce is a plus, but not mandatory

A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in telesales?
• Do you have experience in a sales role?
• How would you rate your Bahasa Malaysia language skills?

foodpanda Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!.

foodpanda Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!.

Perks and benefits

• Medical Dental Corporate Allowance; Lifestyle Allowance