Senior Merchant Growth Executive, SMB

Delivery Hero; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading delivery platform is looking for a Telesales Account Manager in Kuala Lumpur. The role involves managing a portfolio of partner accounts, driving revenue growth, and providing operational support, all while utilizing strong communication skills. Ideal candidates have 2-3 years in client management, are comfortable with digital communication tools, and can adapt to fast-paced changes. Proficiency in English is required, and Mandarin or Cantonese is an advantage. Competitive pay based on performance.

Qualifications

• 2 to 3 years experience within a client management role.
• Comfortable making outbound calls for extended periods.
• Effective communication in English; Mandarin/Cantonese is a plus.
• Ability to adapt quickly to changing processes.

Responsibilities

• Care for a portfolio of partner accounts.
• Manage and grow revenue of each account.
• Provide operational support when needed.
• Monitor account performance metrics.

Skills

Telesales

Client management

Communication

Data-sensitive

Problem-solving

Sales-oriented

Relationship building

Tools

Google applications

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• A knack for objection handling, persuasiveness, instilling urgency and acting in a fast‑paced fashion.
• Problem‑solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Qualifications

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
• Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Traditional Mandarin or Cantonese.
• Be both data-sensitive and sales‑mined.
• Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
• An excellent communicator with a consultative‑sale approach.
• A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.