Senior Manager, Process Excellence

foodpanda; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

foodpanda is seeking an experienced Head of Process Improvement to align initiatives with organizational goals, lead long‑term strategies, and drive efficiency across central operations in APAC. You will partner with stakeholders, run workshops, and translate business needs into scalable processes.

You will own end‑to‑end product and system improvements, troubleshoot bottlenecks, and influence senior leadership with data‑driven insights.

Qualifications

• 7+ years in operations strategy/excellence in logistics or tech.
• At least 3 years experience leading a team.
• Advanced knowledge of project management; proven multi-project handling.
• Strong analytical thinking with ability to prioritize by impact.
• Bachelor’s degree from a leading university is required.
• Proven track record in increasing efficiency and scalable processes.
• Expert in Agile, Lean, Six Sigma or Kaizen methodologies.
• Excellent English communication, written and spoken.

Responsibilities

• Align process improvement initiatives with organizational strategic goals.
• Lead development and execution of long‑term improvement strategies.
• Identify and prioritize opportunities to maximize impact.
• Engage stakeholders to understand business requirements and pain points.
• Facilitate workshops and meetings to gather insights and foster collaboration.
• Maintain relationships with key stakeholders to secure ongoing support.
• Drive and lead initiatives with internal and external stakeholders for efficiency.
• Use data analytics tools to measure performance and generate insights.
• Monitor KPIs to track improvement effectiveness and report outcomes.
• Be SME in tools related to agents, internal users, and customers.
• Own product/system end-to-end from ideation to rollout.
• Plan and align product strategy with business needs.
• Host product workshops with internal stakeholders and participate in global discussions.
• Build and present business cases to Directors/C-level.
• Provide product and system advice to stakeholders.

Skills

Leadership

Analytical thinking

Project management

English communication

Stakeholder management

Education

Bachelor’s degree from a leading university

Tools

Project management tools

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Align process improvement initiatives with the organization’s strategic goals and objectives.
• Lead the development and implementation of long-term process improvement strategies within your line of business, aligning with company goals
• Identify and prioritize process improvement opportunities to maximize impact.
• Engage with stakeholders to understand business requirements and pain points.
• Facilitate workshops and meetings to gather insights and foster collaboration.
• Maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives
• Drive and lead the process improvement initiatives with internal and external stakeholders to ensure effective execution and efficiency across central operation
• Utilize data analytics tools to measure process performance and generate actionable insights.
• Monitor process metrics and KPIs to track the effectiveness of improvements.
• Report on process performance and improvement outcomes to senior management
• Subject matter expert in tools related to agent/internal users/customers
• Full understanding of full product ecosystem (internal & external facing)
• Fully own product/system E2E from ideation to rollout stage
• Plan and align overall product strategy accordingly business needs
• Host product workshops with internal stakeholders
• Participate and raise APAC product request in global roundtables
• Build & present business cases to higher management (Directors/C-level)
• Provide product & system advice to stakeholders

Qualifications

• 7+ years relevant experience working in operations strategy/excellence in logistics or tech companies.
• At least 3 years experience leading a team
• Advanced knowledge in project management tools and skills with a proven record of managing complex projects.
• Possess strong analytical thinking skills, prioritize requests based on business impact, focusing on achieving business priority.
• You have at least a Bachelor’s degree from a leading university
• You are highly passionate and proven record in increasing efficiency & creating scalable processes.
• Expert in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen
• Strong track record of success in planning and implementation of projects.
• Have good business sense and clear potential to work beyond core areas of experience and within project team.
• You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
• Excellent English communication skills, both written and spoken.