Immigration – Senior Associate – VVN Malaysia – AU

Vialto; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Vialto in Kuala Lumpur, Malaysia, is seeking an Immigration Caseworker to support end-to-end immigration processes for client employees, ensuring compliance with laws and delivering exceptional service.

You will liaise with clients, legal teams, government bodies and internal teams, prepare and review forms, and keep case files accurate and up-to-date.

This role requires 4–8 years of relevant experience, a bachelor’s degree, and the ability to work across regions with global teams.

Qualifications

• Experience with immigration processes for corporate clients.
• Ability to interpret and apply immigration rules to ensure compliance.
• Strong client-facing and stakeholder management skills.

Responsibilities

• Serve as the primary point of contact for corporate clients seeking immigration support.
• Handle end-to-end immigration processes for employees, including visas and work permits.
• Prepare and review immigration forms, petitions, and supporting documentation.
• Maintain accurate case files and communicate updates to clients and teams.

Skills

Immigration compliance

Client service

Regulatory knowledge

Documentation review

Education

Bachelor’s degree

Job description

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems.

Company Description

Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems. To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way

Job Description

This role is focused on assisting with the immigration requirements of our clients employees. It involves ensuring adherence to Immigration Laws and Regulations and delivering outstanding client service. The caseworker plays a vital role, whether they are assigned to a global account or a specific geographic region. They engage in close collaboration with clients, individual employees, legal teams, government entities, and various stakeholders. This collaboration is essential for facilitating efficient and well - coordinated immigration processes. The caseworker's responsibilities are crucial in managing the complexities of immigration procedures and ensuring successful outcomes for all parties involved.

• Serve as the primary point of contact for corporate clients seeking immigration support.
• Understand the unique immigration needs of each client and develop

tailored immigration plans

• Handle the end -to- end immigration process for employees, including

visa applications, work permits

• Prepare and review immigration forms, petitions, and supporting

documentation to ensure accuracy and compliance.

• Interpret and apply immigration rules to ensure clients' compliance

and avoid any potential legal issues.

• Advise clients on immigration processes, timelines, and potential risks
• Maintain accurate and organized case files for each client, ensuring

all relevant documents are securely stored and readily accessible.

• Ensure commercial awareness ie efficiently recording time on a timely

basis and supporting with billing activities, understanding scope creep.

• Prepare and submit necessary documentation to government

agencies and authorities.

• Communicate effectively with clients, government officials, and

internal teams to ensure seamless exchange of information.

• Liaise with network office, third party providers, consulates

embassies, and immigration authorities receive up to date immigration rules or monitor case progress and resolve issues

• Handle unexpected issues that may arise during the immigration (or

implementation) process with professionalism and efficiency.

• Provide regular updates to clients on the status of their immigration cases or change to immigration rules.
• Use a broad range of tools and techniques to extract insights from

current trends in business area.

• Address client inquiries, concerns, and feedback in a timely and

courteous manner.

• Training new/junior team members on case management and

immigration law forms and applications

• Stay up -to- date with relevant immigration laws, regulations, and

policies.

• Depending on the service line you're working in, you might also assist

with the implementation of any relevant technology/platf orm

Qualifications

• Minimum Degree Required: Bachelor’s degree
• Preferred Fields of Study: Law or any other related field
• Minimum Years of Experience: 4 to 8 years of relevant experiences
• Certification(s) Required: Nil

Additional Information

Location: Kuala Lumpur - Malaysia

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.