Senior Community Liaison & Stakeholder Manager (Malaysia)

CITAGLOBAL BERHAD; Kuantan; On-site; MYR 180,000 - 240,000; Full time

Job summary

CITAGLOBAL BERHAD seeks a dedicated stakeholder relations professional to manage community engagement for ongoing and future projects in Malaysia. You will implement and refine the stakeholder engagement plan, coordinate public meetings, and maintain a robust CGM to address community concerns.

The role requires 5+ years in community and stakeholder management, with fluency in Malay and English, plus strong communication and local knowledge of Kuantan and surrounding areas.

Qualifications

• Bachelor’s degree in a relevant subject (energy, environment, health and/or social fields).
• At least 5 years of experience in a community and stakeholder management role in and outside Malaysia in a similar type industry.
• Deep understanding of the energy market and sustainability requirements for major projects.

Responsibilities

• Execute and update the stakeholder management plan and communication strategy.
• Lead public meetings and prepare content for large audiences.
• Maintain Community Grievance Mechanism (CGM) and CGM Log to ensure first point of contact for the community.
• Manage claims and complaints, coordinate with authorities and project staff, and facilitate issue resolution.
• Prepare and execute the community investment program to support project objectives.
• Maintain a database of community members and contact details for recruitment planning.
• Maintain relations with internal and external stakeholders to meet project requirements on time.
• Support permitting and approvals by delivering and tracking documents with authorities.
• Comply with information security policies and protect assets and information.
• Support QHSE activities, audits, and incident reporting.

Skills

Fluent in Malay

Fluent in English

Communication

Interpersonal skills

Local knowledge of Kuantan area

Stakeholder engagement

Relationship building

Education

Bachelor’s degree in a relevant subject

Job description

CITAGLOBAL BERHAD seeks a dedicated stakeholder relations professional to manage community engagement for ongoing and future projects in Malaysia. You will implement and refine the stakeholder engagement plan, coordinate public meetings, and maintain a robust CGM to address community concerns.

The role requires 5+ years in community and stakeholder management, with fluency in Malay and English, plus strong communication and local knowledge of Kuantan and surrounding areas.