Senior Coatings Advisor - Global Customer Solutions

Hempel Paints Kuwait Company W.L.L.; Puchong; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hempel is seeking a Senior Coating Advisor to provide expert technical support and customer service across global operations. You will work with Sales to deliver high-value services, monitor on-site performance, and document any deviations from specifications.

The role emphasizes customer focus, timely issue resolution, and coaching junior staff. Travel and licensing requirements apply, with opportunities to grow within our Operational Services team.

Qualifications

• Minimum ITE or GCE ‘O’ with a pass in English.
• NACE 2/3 and FROSIO 2/3 required.
• At least 3 years in delivering services or coatings in shipyards, shops, refineries or plants; role as applicator, yard or paint maker.

Responsibilities

• Provide technical advice and support on Hempel’s products and services.
• Collaborate with Sales to deliver agreed service levels.
• Monitor site work and record deviations to specifications.
• Assist in complaints handling and ensure timely resolution.
• Coach and develop junior staff.

Skills

Customer service

English proficiency

Travel readiness

Education

ITE or GCE O level

NACE 2/3

FROSIO 2/3

Job description

Hempel is seeking a Senior Coating Advisor to provide expert technical support and customer service across global operations. You will work with Sales to deliver high-value services, monitor on-site performance, and document any deviations from specifications.

The role emphasizes customer focus, timely issue resolution, and coaching junior staff. Travel and licensing requirements apply, with opportunities to grow within our Operational Services team.