Associate Customer Care Representative

Hempel A/S; Miri; On-site; MYR 30,000 - 42,000; Full time

Job summary

Hempel A/S in Malaysia is seeking an Associate Customer Care Representative to provide back-office support, handle quotations, place orders, track deliveries and maintain accurate product information and records. This entry-level role focuses on routine, defined tasks within a global team and offers development opportunities through exposure to ERP systems and customer workflows.

Ideal candidates have a bachelor’s degree or equivalent experience, 1–2 years in customer care, good English, and

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience in Customer Care/order-to-cash environments.
• Proficient with standard MS Office programs.
• English language proficiency (written and spoken).
• Strong problem-solving and decision-making abilities.

Responsibilities

• Ensure assigned customer care activities are completed accurately and promptly.
• Maintain complete and reliable customer and transaction records.
• Contribute to a consistent customer experience by managing requests to completion.
• Manage quotations in ERP systems and facilitate necessary documentation.
• Handle outbound and inbound customer communications and related inquiries.
• Uphold health, safety, and environment policies and ensure compliance with local/global rules.

Skills

MS Office

Education

Bachelor’s degree or equivalent

Job description

The Associate Customer Care Representative is intended as an early-career-level operational position in Hempel’s Customer Care organization, primarily providing back-office and transactional support to the Customer Care team. The role focuses on executing defined and routine customer care activities, including customer documentation, quotations, order placement, order tracking, delivery status updates, product information, and related administrative activities.

Do You Also Believe People Are a Company’s Greatest Asset?

Key responsibilities:

• Ensure assigned customer care activities are completed accurately, promptly, and in line with agreed service levels and standard procedures.
• Maintain complete and reliable customer and transaction records across relevant systems.
• Contribute to a consistent customer experience by taking ownership of assigned requests and following through to completion.

Daily operational tasks:

• Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.
• Performing Ad hoc activities to enhance customer experience.
• Outbound and inbound customer communication
• Administration related to customer-related inquiries.
• Customer data management

Additional non-operational tasks:

• Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies.
• Ensure the upholding of local and global compliance rules when handling quotes and documents.
• Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company.

What Are We Looking For?

• Ideally a bachelor’s degree in a relevant field or equivalent experience within Customer Care and/or order to cash environments.
• Proficient with standard MS Office programs
• Working efficiency (written and spoken) in English.
• Strong problem-solving and decision-making abilities
• 1-2 years of experience in Customer Care department (preferrable).

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

• At Hempel, we believe in a customer-centric approach while maintaining operational efficiency.
• Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.
• From day one, your input and initiative will be welcomed and expected.
• In return, you’ll have the opportunity to grow within a global company that values collaboration, trust, and career development.

Does This Sound Like a Match?

Application due

2026-10-31

Seniority Level

Entry level

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.