Senior Coating Advisor

Hempel A/S; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hempel A/S in Malaysia is seeking a Senior Coating Advisor to provide expert technical guidance on coatings, support customers, and collaborate with sales and operations to ensure high service levels across projects, ships, and refineries.

You will assess customer needs, recommend products, deliver practical field support, handle complaints, monitor site work, record deviations, and coach junior staff, traveling as needed while upholding safety, quality, and regulatory standards.

Qualifications

• Minimum ITE or GCE 'O' with a pass in English.
• NACE 2/3 and FROSIO 2/3 certifications.
• At least 3 years of experience delivering services or coatings in shipyards, shops, refineries, or plants.
• Strong customer focus and orientation.
• Able to travel on short notice and hold a valid driving license.
• Good English written and spoken with reporting skills.

Responsibilities

• Provide technical advice and support on coatings to customers.
• Work with sales to deliver agreed service levels.
• Deliver service performance by monitoring site work and reporting deviations.
• Evaluate customer needs and recommend right products.
• Assist in timely complaint handling and resolution.
• Advise on application and performance concerns in consultation with sales.
• Analyze problems and implement coating solutions.
• Assist in coaching and development of junior staff.

Skills

Customer focus

English proficiency

Willing to travel on short notice

Driving license

Education

ITE or GCE ‘O’ level with English pass

Tools

NACE 2/3

FROSIO 2/3

Job description

Do you dream of a career with global impact and visibility in an ambitious and growing company? Are you an experienced and approachable technical expert with excellent customer service skills? Then you could be our new Senior Coating Advisor.

Do you have the drive and ambition to help shape a brighter future?

• Provide technical advice and support on Hempel’s product and services to Hempel’s customers while complying to the technical parameters/ specification, practices and procedures
• Working with Hempel’s sales and delivering the agreed level of services to the customers in accordance to the agreement while demonstrating strong customers orientation where customers recognizes the value Hempel’s services
• Delivering the service and product performance through observation, monitoring (of site work), highlighting (to customers, TS managers and sales) and recording (on corporate reporting) on any deviation to the specification execution.
• Evaluate customer needs and recommend the right products.
• Assist in complaint handling to ensure efficient complaint resolution and timely closure.
• Proactive in advising application and performance related concerns and immediately addressed to external stakeholders in consultation with sales and TS management.
• Ensure conforming to Hempel’s reporting guidelines
• Analyze problems and implement our coating solutions
• Assist in coaching and development of junior staff

What are we looking for?

• Minimum ITE or GCE ‘O’ with a pass in English.
• NACE 2/3 and FROSIO 2/3.
• At least 3 years experience in delivering services or coatings in shipyard’ or shop line or refineries/plant environment either as applicator, yard or paint maker experience
• Strong customers focus and orientation.
• Able to travel within short notices and without passport restriction.
• Good English competence (written and spoken) with good reporting skills.
• Valid driving license.

Can you balance ambition with care for your colleagues?

• You’ll join our Operational Services team.
• You’ll enjoy professional development and progression in a growing global company where we inspire and collaborate to build a brighter future together.
• You’ve been hired for your unique perspective - so speak up and share opportunities for improvement.
• Build a career that supports responsible practices and contributes to better business performance at the same time.

Application due

2026-11-28

Seniority Level

Associate

Job Functions

Customer Service, Engineering, Quality Assurance

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players.Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.