Senior Coating Advisor

Hempel Paints Kuwait Company W.L.L.; Puchong; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hempel is seeking a Senior Coating Advisor to provide expert technical support and customer service across global operations. You will work with Sales to deliver high-value services, monitor on-site performance, and document any deviations from specifications.

The role emphasizes customer focus, timely issue resolution, and coaching junior staff. Travel and licensing requirements apply, with opportunities to grow within our Operational Services team.

Qualifications

• Minimum ITE or GCE ‘O’ with a pass in English.
• NACE 2/3 and FROSIO 2/3 required.
• At least 3 years in delivering services or coatings in shipyards, shops, refineries or plants; role as applicator, yard or paint maker.

Responsibilities

• Provide technical advice and support on Hempel’s products and services.
• Collaborate with Sales to deliver agreed service levels.
• Monitor site work and record deviations to specifications.
• Assist in complaints handling and ensure timely resolution.
• Coach and develop junior staff.

Skills

Customer service

English proficiency

Travel readiness

Education

ITE or GCE O level

NACE 2/3

FROSIO 2/3

Job description

Do you dream of a career with global impact and visibility in an ambitious and growing company? Are you an experienced and approachable technical expert with excellent customer service skills? Then you could be our new Senior Coating Advisor. Do you have the drive and ambition to help shape a brighter future?

Provide technical advice and support on Hempel’s product and services to Hempel’s customers while complying to the technical parameters/ specification, practices and procedures Working with Hempel’s sales and delivering the agreed level of services to the customers in accordance to the agreement while demonstrating strong customers orientation where customers recognizes the value Hempel’s services Delivering the service and product performance through observation, monitoring (of site work), highlighting (to customers, TS managers and sales) and recording (on corporate reporting) on any deviation to the specification execution. Evaluate customer needs and recommend the right products. Assist in complaint handling to ensure efficient complaint resolution and timely closure. Proactive in advising application and performance related concerns and immediately addressed to external stakeholders in consultation with sales and TS management. Ensure conforming to Hempel’s reporting guidelines Analyze problems and implement our coating solutions Assist in coaching and development of junior staff

What are we looking for?

Minimum ITE or GCE ‘O’ with a pass in English. NACE 2/3 and FROSIO 2/3. At least 3 years experience in delivering services or coatings in shipyard’ or shop line or refineries/plant environment either as applicator, yard or paint maker experience Strong customers focus and orientation. Able to travel within short notices and without passport restriction. Good English competence (written and spoken) with good reporting skills. Valid driving license.

Can you balance ambition with care for your colleagues? You’ll join our Operational Services team. You’ll enjoy professional development and progression in a growing global company where we inspire and collaborate to build a brighter future together. You’ve been hired for your unique perspective - so speak up and share opportunities for improvement. Build a career that supports responsible practices and contributes to better business performance at the same time.

Does it sound like a match to you?

Application due 2026-11-28

Seniority Level Associate Job Functions Customer Service, Engineering, Quality Assurance Industry Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. We’re on a mission to double our impact. To succeed, we need bright minds and team players.

Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return,you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world. The Hempel Group is the owner and parent company of Crown Paints, Wattyl and the Neogard brand.