Bilingual IT Helpdesk Engineer — JP/EN

NTT DATA, Inc.; Cyberjaya; On-site; MYR 66,960 - 111,600; Full time

Job summary

NTT DATA, Inc. is seeking an IT Helpdesk/Support professional in Malaysia to provide first-level support for hardware, software, and network issues across end-user computing environments.

You will install, configure and maintain devices, troubleshoot problems and document requests in the ticketing system. The role requires bilingual Japanese and English communication, JLPT N2 level for non-natives and business English for native Japanese candidates, with shift flexibility including day/night

Qualifications

• Diploma/degree or equivalent IT qualification.
• Equivalently experienced in IT helpdesk or customer support.
• Open to fresh graduates or candidates without IT background.
• Languages: bilingual Japanese & English (reading, writing & speaking).
• Non-native: JLPT N2 or higher for Japanese, business English for native Japanese candidates.

Responsibilities

• Provide first-level support for hardware, software, and network issues to end users across IT systems and applications.
• Assist in installation, configuration and maintenance of end-user devices and software.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and peripherals.
• Monitor and manage alerts for network and server performance; resolve issues promptly.
• Coordinate troubleshooting with customers, system vendors, and network carriers.
• Receive and execute Service/Change Requests per defined rules.
• Document and track all support requests in the ticketing system.
• Maintain up-to-date knowledge of NTT DATA products, services and IT infrastructure.
• Suggest process improvements to streamline support workflows.

Skills

Communication

Analytical

Teamwork

Problem solving

Japanese-English bilingual

Education

IT-related diploma/degree

Tools

ITIL

CompTIA A+

Network+

Job description

NTT DATA, Inc. is seeking an IT Helpdesk/Support professional in Malaysia to provide first-level support for hardware, software, and network issues across end-user computing environments.

You will install, configure and maintain devices, troubleshoot problems and document requests in the ticketing system. The role requires bilingual Japanese and English communication, JLPT N2 level for non-natives and business English for native Japanese candidates, with shift flexibility including day/night