Senior Client Success & Service Excellence Lead

Vodafone Group Plc; Kuala Lumpur; Presencial; MYR 120.000 - 240.000; Jornada completa

Descripción de la vacante

Vodafone Group Plc in Kuala Lumpur, Malaysia, is seeking a Commercial In-Life Manager to lead service delivery for high-value accounts within Vodafone Business International. The role focuses on customer success, governance, and ongoing service improvements to meet client needs.

You will interact with senior stakeholders, drive service excellence, and deliver performance metrics while aligning with enterprise offerings and regional strategy. This is a full-time on-site role based in Kuala Lumpur.

Formación

• Proven ability to manage key customer relationships and service delivery.
• Strong stakeholder management and communication at senior levels.
• Ability to analyse performance data and present insights.
• Deep knowledge of telecommunications products and enterprise solutions.

Responsabilidades

• Lead service capability day-to-day for designated accounts within Vodafone Business.
• Provide senior interface to ensure high quality service across the organisation.
• Drive continuous service improvement addressing evolving customer needs.
• Deliver service performance metrics per governance schedules.
• Identify opportunities to improve customer experience and operations.

Conocimientos

Customer relationship management

Stakeholder management

Data analysis

Communication skills

Telco/Enterprise experience

Educación

ITIL V4/V5 Service Management Certification

Herramientas

WAN/LAN/Cloud Certification

Descripción del empleo

Vodafone Group Plc in Kuala Lumpur, Malaysia, is seeking a Commercial In-Life Manager to lead service delivery for high-value accounts within Vodafone Business International. The role focuses on customer success, governance, and ongoing service improvements to meet client needs.

You will interact with senior stakeholders, drive service excellence, and deliver performance metrics while aligning with enterprise offerings and regional strategy. This is a full-time on-site role based in Kuala Lumpur.