Senior Claims Executive

RHB Group; Kuala Lumpur; Presencial; MYR 60.000 - 100.000; Tempo integral

Resumo da vaga

RHB Insurance Bhd in Malaysia seeks a Senior Claims Executive to join the Own Damage (OD) claims team. You will ensure OD claims are processed accurately and within turnaround times while upholding regulatory and company standards.

You will review and authorize payments, investigate potential fraud, and liaise with customers, adjusters, and workshops to facilitate smooth processing. Fresh graduates with learning agility are welcome to apply.

Qualificações

• Degree or professional qualification recognized by the Government of Malaysia.
• Claims assessment skills including liability evaluation, repair estimates, and claim quantum.
• Knowledge/experience in motor claims or insurance operations encouraged.
• Strong interpersonal and communication skills.
• Proficient with Microsoft Office (Excel/Word/PowerPoint).
• Able to work independently and in a team.
• Fresh graduates with learning agility are encouraged to apply.

Responsabilidades

• Process and assess Own Damage (OD) claims per guidelines and regulatory requirements.
• Review, evaluate, and authorize claims payments within authority limits.
• Ensure claims are handled efficiently within turnaround times.
• Investigate and support repudiation of fraudulent or suspicious claims.
• Liaise with customers, adjusters, workshops, lawyers and other stakeholders to facilitate processing.
• Maintain proper claims documentation and regulatory compliance.
• Support initiatives to improve claims handling, productivity and service quality.
• Contribute to high customer satisfaction and operational excellence.
• Perform other duties as assigned by management.

Conhecimentos

Claims assessment

Motor claims knowledge

Interpersonal skills

Attention to detail

Analytical thinking

Teamwork & independence

Formação

Degree or professional qualification recognized by Govt of Malaysia

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descrição da vaga

We are looking for a motivated Senior Claims Executive to join our team at RHB Insurance Bhd. In this role, you’ll be responsible for ensuring Own Damage (OD) claims are processed efficiently, accurately, and within the stipulated turnaround time. You will also play an important role in delivering quality claims services, maintaining compliance with regulatory and company standards, and supporting continuous process improvements to enhance customer experience and operational effectiveness.

What you will be doing

• Process and assess Own Damage (OD) claims in accordance with company guidelines and regulatory requirements.
• Review, evaluate, and authorize claims payments within the approved authority limit.
• Ensure claims are handled efficiently, accurately, and within the stipulated turnaround time.
• Investigate, identify, and support the repudiation of fraudulent or suspicious claims.
• Liaise with customers, adjusters, workshops, lawyers, and other stakeholders to facilitate smooth claims processing and resolution.
• Maintain proper claims documentation and ensure compliance with internal policies and regulatory standards.
• Support initiatives to improve claims handling processes, productivity, and service quality.
• Contribute towards achieving high customer satisfaction and operational excellence.
• Perform any other duties and responsibilities as assigned by the management from time to time.

What we’re looking for

• A degree or professional qualification from an institution recognized by the Government of Malaysia.
• Possess claims assessment skills, including the ability to evaluate liability, assess repair estimates, determine claim quantum, and handle claim investigations and negotiations where required.
• Candidates with knowledge and/or experience in motor claims, insurance operations, claims assessment, or related fields are encouraged to apply.Good interpersonal and communication skills.
• Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Able to work independently as well as collaboratively in a team environment.
• Fresh graduates with strong learning agility and interest in insurance claims are encouraged to apply.

What we offer

At RHB Banking Group, we foster a collaborative and inclusive work environment where you can grow and perform at your best. You can expect competitive rewards, development opportunities, and a supportive culture that values your contribution.

*Only shortlisted candidates will be notified.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.