Senior Claims Executive

RHB Insurance Berhad; Malaysia; Presencial; MYR 60.000 - 96.000; Jornada completa

Descripción de la vacante

RHB Insurance Berhad invites a motivated Senior Claims Executive to join our Malaysian team. You will ensure efficient processing of Own Damage claims, review and authorize payments within limits, and help maintain high standards of regulatory compliance.

You will collaborate with customers, adjusters, workshops, and legal stakeholders, drive process improvements, and support initiatives to enhance customer experience and operational efficiency.

Formación

• Degree or professional qualification from a government-recognized institution.
• Experience or familiarity with motor claims, claims assessment, or related fields encouraged.

Responsabilidades

• Process and assess Own Damage (OD) claims in line with guidelines and regulatory requirements.
• Review, evaluate, and authorize claims payments within authority limits.
• Investigate and support repudiation of fraudulent or suspicious claims.
• Liaise with customers, adjusters, workshops, lawyers, and stakeholders to ensure smooth processing.
• Maintain proper claims documentation and ensure compliance with policies and regulations.
• Support process improvements to enhance productivity and service quality.
• Contribute to customer satisfaction and operational excellence.

Conocimientos

Claims assessment

Motor claims knowledge

Interpersonal skills

MS Office

Analytical skills

Teamwork

Learning agility

Educación

Degree or professional qualification

Herramientas

MS Office

Descripción del empleo

About the Role

We are looking for a motivated Senior Claims Executive to join our team at RHB Insurance Bhd. In this role, you’ll be responsible for ensuring Own Damage (OD) claims are processed efficiently, accurately, and within the stipulated turnaround time. You will also play an important role in delivering quality claims services, maintaining compliance with regulatory and company standards, and supporting continuous process improvements to enhance customer experience and operational effectiveness.

What you will be doing

Process and assess Own Damage (OD) claims in accordance with company guidelines and regulatory requirements. Review, evaluate, and authorize claims payments within the approved authority limit. Ensure claims are handled efficiently, accurately, and within the stipulated turnaround time. Investigate, identify, and support the repudiation of fraudulent or suspicious claims. Liaise with customers, adjusters, workshops, lawyers, and other stakeholders to facilitate smooth claims processing and resolution. Maintain proper claims documentation and ensure compliance with internal policies and regulatory standards. Support initiatives to improve claims handling processes, productivity, and service quality. Contribute towards achieving high customer satisfaction and operational excellence. Perform any other duties and responsibilities as assigned by the management from time to time.

What we’re looking for

A degree or professional qualification from an institution recognized by the Government of Malaysia. Possess claims assessment skills, including the ability to evaluate liability, assess repair estimates, determine claim quantum, and handle claim investigations and negotiations where required. Candidates with knowledge and/or experience in motor claims, insurance operations, claims assessment, or related fields are encouraged to apply. Good interpersonal and communication skills. Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint. Strong analytical, problem-solving, and attention-to-detail skills. Able to work independently as well as collaboratively in a team environment. Fresh graduates with strong learning agility and interest in insurance claims are encouraged to apply.

What we offer

At RHB Banking Group, we foster a collaborative and inclusive work environment where you can grow and perform at your best. You can expect competitive rewards, development opportunities, and a supportive culture that values your contribution. *Only shortlisted candidates will be notified. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamicforward-thinking and progressive, there is a reason why we are an award‑winning financial institution. Joinus todayandbeapartofawinningfamily.AtRHB,wetakeprideinourpeopleandourteams.Greatrelationships builtontrust,a‘leadingitright’environment,challengingassignmentsandacultureofexcellencearethepillarstothedynamicanddiversifiedworkplacewecallhome. Aswegrowtowardsrealisingouraspirations,wepromiseaworkplacebuiltonthefivepillars–RHBCares;RHBLeads;RHBInspires;RHBProgresses;andRHBRewards.